Thursday, 13 February 2025

Post Performance Report: Brands building a presence on unexpected platforms

We’re back with another installment of the Post Performance Report (PPR)—a series where we compile and analyze social media posts and campaigns inspiring us, and break down what makes them so genius. We unpack how your brand can use these examples to spark your own scroll-stopping creative ideas—while maximizing your budget and doing more with less.

We don’t just examine the flawless creative execution of every post or campaign, but the business impact, too. We help you envision how social can increase your brand’s awareness, foster community engagement and grow the bottom line.

This month, we’re spotlighting brands staking their claim in unexpected platforms. The 2025 Sprout Social Index™ found that marketers’ greatest fear is audiences moving to private, closed or otherwise alternative platforms. But network diversification isn’t a distant fear—it’s already happening. In response to bans, boycotts and shakeups, consumers are spending more time on experimental and often niche networks. The Q1 2025 Sprout Pulse Survey found that 36% of marketers say their audience is starting to spend more time on emerging platforms like Threads, Bluesky, Lemon8 and Mastodon.

These brands provide excellent examples of what it takes to thrive in uncertain landscapes, and can help inspire you to explore uncharted territories.

Netflix: Holding space on Bluesky, Snapchat & Threads

When it comes to Netflix’s social presence, we only have one question: “Where aren’t they?” The streaming giant is active on emerging and established platforms alike. According to The 2024 Content Strategy Report, 38% of consumers plan to use more platforms and want brands to show up on all of them.

While that’s a tall order, Netflix makes it work by repurposing content across similar platforms. For example, on Bluesky, they share static images promoting their latest releases.

A Netflix post on Bluesky promoting the last season of their hit show YOU

Then, they reshare those same posts (or slightly modified versions) on Threads.

A Netflix post on Threads promoting the trailer for season 8 of their popular show, Love is Blind

On video-centric platforms like Snapchat, they reshare content from platforms like Reels.

Netflix's Snapchat Stories, which are repurposed Reels from hit shows

That doesn’t mean they cross-post their entire content calendar, or never create network-specific content. Instead, they consider the specific audiences and culture of each platform, and repurpose when it makes sense.

Across Bluesky, Snapchat and Threads, Netflix US has over 8 million followers. While a percentage are probably repeat followers, they might not see Netflix in their algorithm on every platform. Which means strategically repurposing content results in a better effort to engagement ratio.

In Q4 2024, Netflix reported a record number of subscribers, bringing their subscriber count up to 300 million worldwide. This impressive growth is supported by the hype the brand builds for their programming across so many different global social platforms, including with their new Moments feature that allows fans to share their favorite clips across networks.

The play: For enterprise brands, it can be overwhelming to keep up with such a large audience—appeasing a seemingly endless appetite for content. Strategically repurposing content can help you stay top-of-mind and breakthrough on algorithms, without overextending your bandwidth.

MECCA: Snapchatting to the top

MECCA is Australia and New Zealand’s top beauty retailer. With over 100 stores throughout the two countries, MECCA remains the top choice beauty destination—despite formidable global competition.

On Snapchat, the brand creates lenses their followers use to virtually try-on different products, like foundation and lipstick shades. Other lenses help customers build their own customized skincare routines.

Mecca's Lenses that fans can try in Snapchat, which allow you to "try on" different makeup and skincare products

MECCA was the first retailer in Australia to debut lenses powered by AR technology. The brand introduced the lenses to bring their product catalog to Gen Z audiences. Gen Z consumers say Snapchat is among the three platforms they use most often, per the Q2 2024 Sprout Pulse Survey.

When MECCA first launched their lenses, the brand reported a five-point increase in brand awareness (with an 11-point increase among 18-to-20-year-olds), a 10-point increase in action intent and a one-and-a-half times increase in playtime.

The play: MECCA first opened its doors in 1997. As the brand approaches three decades in business, its success has reached an all-time high. But the playbook that got the brand to this level, won’t be the same one they can rely on to chart the next chapter. MECCA has done an excellent job experimenting on new channels to increase awareness among younger consumers—a move other brands should emulate.

Louis Vuitton: Gamifying engagement on Discord

French luxury fashion house Louis Vuitton is in their gaming era. Since 1854, the brand and its famous monogram have been elevating the art of travel and influencing global fashion. Now Louis Vuitton has been established as the fashion maison to beat when it comes to online gaming.

The brand recently celebrated the one-year anniversary of the launch of their Discord server. Discord is an instant messaging, voice and video communication social platform popular in the online gaming community (though it’s growing in other niches, too). Louis Vuitton’s server is a community forum that offers various conversation threads—ranging from virtual reality, gaming, Web3, technology, and arts and culture—while also debuting exclusive brand content and partnerships.

A post by Vivienne (aka Louis Vuitton) on Discord, introducing the community to Tyshawn Jones, their newest Friend of the House

To celebrate their recent one-year milestone on the platform, Louis Vuitton launched an immersive digital game called Enigma. The game challenged their 8,000-member strong Discord community to find their beloved mascot Vivianne by solving a series of riddles over a five-day period. Digital experiences like Enigma further underscore the brand’s investment in building online communities, especially with NFT owners.

Even as some luxury brands show signs of a downturn, powerhouse Louis Vuitton continues to thrive and drive revenue for parent company LVMH. The brand is especially popular with Millennials and Gen Z, a signal of how well Louis Vuitton builds cultural resonance on digital channels.

The play: Today’s social media ecosystem is made up of many networks with unique algorithms, content formats and audiences. Consumers use all of them to meet their needs for connection and consumption. Even platforms like Discord that probably aren’t on most brands’ radar.

You don’t always have to follow industry norms when determining which channels you should invest in. Take inspiration from Louis Vuitton, and tap into network white space, following the lead of influencers and creators breaking through on new channels.

Google: Tying up loose Threads regarding product updates

As the most popular search engine in the world, a leader in cloud technology, and the company at the helm of AI and other software development, saying Google has a plethora of offerings would be an understatement.

The brand uses Threads to keep its customers and nearly 5 billion users worldwide up to date on product developments. Their posts highlight key changes and link out to full articles where their followers can read the details.

A Threads post from Google that explains their latest Gemini updates for Android devices

With nearly 3 million followers on the app, Google maximizes the opportunity to connect with Threads’ growing audience—never missing a chance to meet their audience across touchpoints.

The play: When testing out your Threads strategy, don’t overthink it. The platform invites lower-lift content, like text-based posts, links to articles and static images. That means you can invest in Threads without divesting from other networks already core to your strategy

CTV News: Breaking news on Bluesky

CTV News is part of Canada’s largest privately owned television network, and is among the top sources Canadians turn to for breaking news. The network has recently taken their journalism to Bluesky, where they report on current events in real-time.

A post from CTV News Montreal on Bluesky advising Montrealers to avoid non-essential travel during a winter weather advisory

CTV News has different Bluesky accounts for each Canadian region they report on (though they haven’t posted from every account yet).

The six different CTV News accounts on Bluesky associated with the different geographical locations

Almost all of their posts follow the same formula: a one-to two-sentence recap of a story paired with the link to the full article. The content is cross-posted on other networks like X and Facebook.

When Bluesky experienced rapid growth at the end of 2024 (reaching more than 25 million users), CTV seized the opportunity to reach audiences—while maintaining their communities on other platforms. Networks like CTV need to show up throughout their audience’s content ecosystem to maintain relevance.

The play: More than half of brands (52%) say they already post on Bluesky, and another 30% plan to start, according to the Q1 2025 Sprout Pulse Survey. Another 57% said their posting strategy on the platform will focus on repurposing content from other networks. Take a cue from CTV and other brands leading the charge on Bluesky by cross-posting text-based posts and articles.

Creator Spotlight: Feed Me satiates audiences on Substack

While very few brands have tried publishing their own Substack content yet, the long-form content platform has become an oasis for influencers and creators and their loyal followings.

Like the Feed Me newsletter, authored by journalist, writer and creator Emily Sundberg. The newsletter centers around tech and finance news, lifestyle content, media gossip and restaurant intel, among other topics. Feed Me first launched in 2020, and now boasts more than 50,000 subscribers.

Sundberg and the newsletter have garnered potent internet buzz, a sign of the emerging legitimacy of Substack creators (and creators in general) as authors, journalists and curators of culture.

In 2024, Sundberg worked on 10 different brand collaborations—all of which led to highly engaged posts, per her self-reported data—including this post she authored for Free People.

The header of the Saturday edition of the Feed Me newsletter where the author explains the post is in collaboration with Free People

The play: Collaborating with established creators on emerging platforms can be an effective way to engage audiences. By leveraging the influence of their personal brand, you can tap into existing communities and conversations, particularly on platforms like Substack where creators have cultivated a dedicated following. This approach allows you to bypass the challenges of building an audience from scratch. Substack’s long-form content also gives brands more room to tell their story and spotlight experts.

Note: Marketers should remember that creators understand the nuances of these platforms better than they do, and they need creative freedom to craft posts that perform.

Mastering the shift to emerging platforms

That wraps up this month’s installment of PPR. Stay tuned for next month, where we’ll be focusing on our favorite influencer marketing campaigns of the year so far. In the meantime, remember these key takeaways:

Post Performance Report Takeaways

  • Network diversification is already happening. Embracing emerging networks is essential for driving long-term awareness and engagement with new and existing audiences alike.
  • Strategic repurposing maximizes efficiency. Adapting content across platforms helps brands maintain their presence without straining their bandwidth.
  • Emerging platforms offer innovative engagement plays. Lean into unique platform-specific features that can help your community connect with you in new ways.
  • You don’t have to be everywhere. But you do need brand ambassadors (like influencers) to create content on your behalf in spaces where your audience is active.

And if you see a social post or campaign that deserves to be highlighted, tag us @sproutsocial and use #PostPerformanceReport to have your idea included in a future article.

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60+ social media video statistics marketers need to know in 2025

Videos have taken over content on social media.

They’re dynamic, engaging and drive incredible results. In fact, social networks across the board are dominated by video content that showcases the latest trends. According to the 2025 Sprout Social Index, when it comes to keeping up with cultural moments, 51% of consumers prefer Facebook and Instagram while 37% prefer YouTube and TikTok—all social networks with video-focused content.

If you’re still not making the most of this medium, your brand is missing out big time. In this article, we’ll share top social media video statistics from reputable sources to inform your social content creation efforts and highlight the true value of video.

Social media video marketing statistics

Anyone who’s scrolled through TikTok, Facebook, Instagram Reels, LinkedIn or X (formerly Twitter) recently knows that videos play a major part in your experience with these social media networks.

Video has been a buzzword in marketing for years, and today brands are using it to carve out devoted followings on social media. Did you know users will retain 95% of a message watched on video as opposed to only 10% read in text?

Understanding the latest data and trends is so important for an effective video marketing strategy. It’s about knowing what kinds of videos truly stop the scroll, spark engagement and drive results.

  1. An overwhelming 89% of businesses use video as a marketing tool in 2025.
  2. Short-form video delivers the highest ROI compared to other marketing trends and will secure more investment in 2025 than any other format.
  3. Across platforms, short-form video is popular, but the ideal length varies, according to The 2024 Social Media Content Strategy Report. On Instagram and X, very short videos (under 15 seconds) do well; on TikTok, videos of 15-60 seconds are preferred; and on YouTube, longer videos (over 60 seconds) are most popular.
  4. Sprout’s 2024 Content Benchmarks Report found that a majority of consumers, 81% of them, want to see more short-form videos from brands in 2024.
Content formats consumers want brands to focus on.
  1. The average daily time US adults spend watching social video content is increasing. In 2024, social video platforms recorded around 52 minutes of daily engagement. In 2028, this number will reach 57 minutes.
  2. Users watched an average of 17 hours of online video content per week in 2023.
  3. Among US consumers, 79% of them prefer watching videos on a smartphone, making it the top device for digital video consumption.
  4. A majority of marketers, (some 68%) who currently don’t use video plan to start in 2025, according to Wyzowl.
  5. Explainer videos, which are the most popular video marketing type in 2025, are favored by 73% of video marketers, according to Wyzowl.
  6. More than half of all video marketers (51%) have used AI tools to create or edit marketing videos, according to Wyzowl.
  7. Video production is the second most common service social media marketers outsource, following closely behind paid social.

What this means for your social media marketing video strategy

Video will continue to dominate social media, especially short-form video. Marketers need to double down on snackable videos optimized for mobile. However, since overall video consumption is expected to grow, brands need to work harder to create content that stands out.

Be consistent, track your performance and experiment to see what resonates with your audience. Pay close attention to what types of videos your audience wants to see, such as explainer videos. And if you’re new to creating videos, consider outsourcing to video production experts.

Bonus resource: We created a guide and worksheet to help you extend the life and value of a branded video by turning it into a suite of teasers, clips, GIFs and more. Download it today to ensure you’re getting the most out of your video assets.

Download the guide

Instagram video statistics

​​Instagram offers a wealth of video marketing opportunities. With formats like Reels, Stories and posts, marketers have many options when it comes to sharing Instagram content. Meta continues to expand video options on Instagram, with longer Reels up to three minutes. The company is also offering major incentives for content creators such as cash bonuses—a great reason to create more video content.

However, it can also be overwhelming for those less experienced with the medium. The following social media video stats shed light on where brands should focus their efforts on Instagram for maximum impact.

  1. Users are most likely to engage with short-form videos (less than 15 seconds) and static images when interacting with brands on Instagram, according to the 2024 Sprout Social Media Content Strategy Report.
  2. Instagram users spend 50% of their time on the app watching Reels.
  3. According to the 2025 Sprout Social Index, 29% of all social consumers anticipate making more purchases based on something they saw on Instagram in 2025.
  4. Most social media users say Instagram Reels and Stories are the video formats they engaged with most, as researched in the 2024 Sprout Social Media Content Strategy Report.
  5. The average Instagram post gets 513.37 likes, 15.66 comments and 19.79 saves.
  6. Reels account for 50% of time spent on Instagram from users, according to Adam Connell.
  7.  Some 56% of industry professionals increased their video activities on Instagram as of 2024.
  8. Influencers find Instagram Reels to be the most engaging types of social media posts, followed by Instagram static posts then Stories.
  9. Brands posted 11% more Reels in 2024 than they did in 2023.

Instagram increase in Reels volume year over year.

What this means for your Instagram video marketing strategy

With Stories, Live streams, Reels and in-feed videos, Instagram offers a variety of options for social media marketers to consider. However, with so many available video options, the key isn’t to pigeonhole your brand into using only one. Provide value by using videos across networks to find your ideal audience regardless of the tab they frequent most.

TikTok video statistics

TikTok has taken viral video marketing to new heights.

However, with trends evolving at breakneck speed, marketers need to have a data-driven pulse on what performs on TikTok and how their audience is using the platform. The social media video statistics below will help you keep your TikTok marketing competitive.

  1. Half of TikTok users bought something after watching TikTok LIVE.
  2. According to the 2024 Sprout Social Media Content Strategy Report, when users interact with brands on TikTok, they’re most likely to engage with short-form videos, ranging from 15-60 seconds long.
  3.  Some 74% of Gen Z users would seek more information about a product after seeing a Dynamic Showcase Ad on TikTok.

Impact of TikTok Dynamic Showcase Ad on purchases.

  1. Some 58% of TikTok users shop directly on the platform.
  2. TikTok videos are getting longer. In 2024, the average video length was 42.7 seconds. In 2023, it was 39 seconds.
  3. TikTok is the second-largest social media platform for purchases, after Instagram, among Gen Z users.
  4. The average engagement rate of content creators and accounts with over 10 million followers on TikTok was around 10.5%. Creators and TikTok accounts with lower follower counts had an average engagement rate of 9.74%.
  5. More than a quarter, 28% of marketers, reported increasing investment in TikTok content in 2025.
  6. The majority of social users, 68%, have a TikTok profile. That number jumps to 86% of Gen Z and 73% of Millennials, according to the 2024 Sprout Social Media Content Strategy Report.

What this means for your TikTok video marketing strategy

TikTok is Gen Z’s go-to platform for product research, shopping and more. Brands targeting younger audiences should prioritize TikTok for product promotion—use formats like LIVE and dynamic ads, and create engaging content that highlights your products/services without being salesy.

Keep in mind that engagement rates for accounts with millions of followers are not too far ahead of the engagement rates of smaller accounts. This shows that users don’t necessarily react to certain accounts because they are popular. Instead, they interact with content that appeals to them personally. This is a great opportunity for smaller brands to stand out.

X/Twitter video statistics

If you’ve scrolled through your X feed lately, you know video is integral to the network’s appeal. Whether it’s a glossy brand announcement, a blockbuster movie trailer or a recording of your neighbors’ kid snuggling their cocker spaniel, X users engage with videos more than any other content type. The social media video stats below offer insights into how brands can jump on the bandwagon and use X/Twitter for marketing effectively.

  1. According to the 2024 Sprout Social Content Strategy Report, users are most likely to engage with text posts on X, followed by static images and then short-form video (less than 15 seconds).
  2. Four out of every five user sessions on X now include watching video.
  3. Video views are growing at an average rate of 35% year over year, according to X.

X Twitter video views year over year

  1. X video ads that are 15 seconds long garner three times higher completion rates compared to 30-second video ads.
  2. Long-form video is making a splash on X, with users watching 130 years’ worth of videos 30 minutes or longer.
  3. Immersive Video, a recent X product, has more than 100 million users daily, according to X.
  4. X launched a full-screen video tab in 2025, available to its 100 million+ American users.

What this means for your X/Twitter video marketing strategy

Video is king on X, with the majority of sessions including some kind of video content. And while other networks succeed with shorter videos (which also excel on X), this network is finding that users love watching longer videos that are over thirty minutes long. No matter the length of video, you’ll see increasing X/Twitter engagement if you focus on content that entertains, educates and excites your target audience.

YouTube video statistics

As the second-largest search engine (behind Google), YouTube, now more than ever, enables brands to showcase their unique value propositions in an engaging way.

But because video is the only kind of content supported, it can also be a bit resource-intensive for many marketing teams. These next few statistics lay out some insights to help brands optimize their YouTube marketing efforts.

  1. More than 500 hours of video are uploaded to YouTube every minute.
  2. Users are 87% more likely to take action after finding a product or service on YouTube.
  3. According to the 2024 Sprout Social Content Strategy Report, 51% of YouTube users are most likely to engage with brands’ long-form videos (longer than 60 seconds). Next, 31-60 second videos are the second most popular format for brand content on YouTube.
  4. The majority of users (61%) say they’re more likely to use YouTube versus other social sites to research brands.
  5. Viewers rate YouTube as the #1 platform for delivering personalized video content.
  6. Brands can drive 3x greater impact on purchase intent by using advanced data in YouTube.
  7. Over half of users (53%) say YouTube Shorts Ads introduce them to new brands and products.
  8. Per The 2025 Sprout Social Index, 76% of social media users have a profile on YouTube.
  1. To reach around 100,000 viewers through YouTube Ads, brands need to spend an average of $2,000.

What this means for your YouTube video marketing strategy

YouTube is where consumers are going to learn more about your brand—what you stand for, what you do and how you do it. This presents a major opportunity for brands that want to reach new audiences on this network. When drafting your YouTube video ideas, be sure to consider both organic and paid videos. Users are greatly influenced by both types of content they see on YouTube, so the time to ramp up your efforts on this network is now.

Facebook video statistics

Over the past few years, Facebook has expanded its suite of video options. Its Watch option enables users to view and engage with focused video content, while Stories offer a chance for brands to connect and interact with their audience.

Brands can also use Facebook Live to host live events, give a peak behind the scenes or engage in real time with their audiences. The following statistics highlight opportunities for social media marketers to optimize their Facebook marketing strategy with video.

  1. On Facebook, users are most likely to engage with text posts, followed by static images and then short-form video (less than 15 seconds), according to the 2024 Sprout Social Media Content Strategy Report.
  2. Over 2 billion people watch In-Stream eligible videos on Facebook each month.
  3. Facebook users spend 50% of their time on the app watching videos.
  4. Live video currently dominates Facebook, garnering 3x the median interactions compared to carousels, the next most engaging post type.

 

Performance of post types on Facebook, worldwide research.

  1. Most marketers (66%) use Facebook for video marketing, according to Wyzowl, making it the second-most popular platform for that purpose after LinkedIn.
  2. Over half of all marketers (51%) find Facebook to be the most effective video marketing channel, after Instagram and LinkedIn, according to Wyzowl.
  3. Facebook videos (Reels) have an average engagement rate of 0.08%, making them the third-most engaging post type on the platform.
  4. Users who watched under three seconds of a video ad on Facebook created up to 47% of the total campaign value. Users who watched a video ad on Facebook for fewer than 10 seconds created up to 74% of the total campaign value.
  5. Five hundred million people use Facebook Stories every day.
  6. Facebook video ads with speech had 3% more conversions per dollar compared to video ads without speech.
  7. The vast majority (74%) of Facebook videos are watched without sound.

What this means for your Facebook video marketing strategy

With Live video winning on the platform, marketers should prioritize real-time, interactive sessions with their audiences. Facebook Stories are also garnering a lot of views, and present a fun, casual way for brands to get eyes on their offerings. When it comes to paid media, creating mobile-first ads can boost Facebook video metrics.

Finally, since a big chunk of users are watching Facebook Reels without sound, brands should focus heavily on visual storytelling and use captions and text overlays to make their content more accessible. For video ads, though, you’ll want to prioritize ads that include speech.

LinkedIn video statistics

What started off as a buttoned-up network for professional connections is slowly loosening up to include more casual content formats, such as short-form video and live video as well as video ads.

Brands can have fun with video while captivating users with entertaining clips on corporate life, work humor, relatable stories and so much more. These LinkedIn statistics will open your eyes to the different ways you can incorporate video into your LinkedIn marketing strategy.

  1. Over a third of all social media users (39%) have a LinkedIn profile, according to the 2024 Sprout Social Media Content Strategy Report.
  2. A quarter of LinkedIn users typically engage with brand content on a daily basis or more, as found in the 2024 Sprout Social Media Content Strategy Report.
  3. Videos are the most shared type of content on LinkedIn.
  4. As per the 2024 Sprout Social Media Content Strategy Report, when interacting with brands, LinkedIn users are most likely to interact with text posts and static images, suggesting video is still an emerging medium on LinkedIn, leaving more untapped potential on the table for brands to explore.
  5. Videos garner the third highest amount of impressions on LinkedIn, after polls and multiple-image posts, according to Social Insider.
  6. LinkedIn users rate educational product information as the top form of content they want to see from brands, as found in the 2024 Sprout Social Media Content Strategy Report.
Graph from the 2024 social media content strategy report that shows how social media users want brands to show up on LinkedIn.
  1. Over a quarter of marketers (26%) plan to increase their investment in LinkedIn in 2025, according to Social Insider.
  2. Users will engage with video ads for nearly 3x longer than other types of ads on LinkedIn.
  3. Most B2B marketers (73%) say that video positively impacts their marketing return on investment on LinkedIn.
  4. Live video on LinkedIn gets 24x more comments than native video.
  5. The average video watch time on LinkedIn is between 13 and 15 seconds.

What this means for your LinkedIn video marketing strategy

Looking at these social media video stats above, it’s clear that video is the most shared type of content on LinkedIn—which makes it a good way to get more eyes on your brand. Users want to see educational product information from brands, so be sure to create videos that inform users about your products in a captivating way. Users love video ads, so if you’re planning paid campaigns, having a video ad is sure to garner engagement. Keep in mind that users enjoy interacting with live video on LinkedIn, making it a good choice for brand announcements, product releases and other important information.

How will you transform your strategy with these social media video statistics?

Ready to incorporate what you’ve learned from these social media stats into your video marketing strategy? There’s a lot to take in, but the message from social media users is clear: They love watching videos across networks and want to see more video content from brands.

Since video content creation can be resource intensive, it’s best to start by establishing your goals for video on each network, and then selecting the type of video format that is best for achieving your goals.

This Social Media Video Metrics & Ideas Cheat Sheet will help you get started, so you can get the best results from your video marketing efforts.

And if you’re ready to drive higher impact from your social media efforts, take advantage of Sprout’s free 30-day trial.

 

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Tuesday, 11 February 2025

Brand love: How to make audiences’ hearts grow fonder

Is receiving brand love like celebrating Valentine’s Day in primary school? Stay with me here. On Valentine’s Day, my classmates and I would craft various pink and red heart-shaped notes for our peers. One-by-one, we’d drop off the Valentines, gently placing them into shoe boxes decorated with glitter, stickers and feathers. At the end of the afternoon, it was a thrill to take stock. What did your best friend write? What did your crush write? How many did you receive? Did you get any candy?

For marketers, brand love leads to the same delighted feelings, but on an even deeper level. It signals the depth of connection they’ve reached with their audience. The affirmation they need that their strategy actually succeeded at building loyalty and evangelizing their mission.

Nicholas Charlier, Head of Global Community and Education at Vivobarefoot, explains: “We’re a footwear company, but we’re really trying to drive awareness, engagement and connection with natural health. The reason we want people to love our brand is because we want them to love themselves, their health and the environment around them.”

If you’re still asking yourself, “What’s brand love (on social) got to do with it?”, the answer is everything. Brands who are able to build lasting, meaningful relationships with their audiences are the ones who will succeed in this new era of business.

What is brand love?

Brand love describes the positive sentiment consumers feel toward your brand that inspires them to engage with your content, buy your products or services, pick you over a competitor and spread the word about your company. It extends across channels and touchpoints—which means each stage in the customer journey should be considered an opportunity to forge brand love.

Brand love has become increasingly important in light of heightened competition across industries and platform oversaturation. Charlier expanded, “There’s so much information on the internet. There are many brands competing for attention. Consumers want to know if brands and products actually do what they say they will, and if they can trust the people behind the products and marketing. It isn’t about short-term wins like viral campaigns, it’s about earning and keeping brand trust, transparency and goodwill for the long haul.”

An Instagram Reel from Vivobarefoot where product designers from their team explain the science and design behind their latest shoes

The elements that drive brand love

Just like in loving relationships between people, brands have to treat love like a verb. As Charlier put it, “Building brand love is like cultivating love in any relationship. It takes honesty, open mindedness, and a willingness to learn and change. It’s your products doing what you say they will, and listening to feedback when they don’t. It’s creating opportunities for connection, both online and in real life.”

Findings from The 2025 Sprout Social Index™ back up his assessment. The report found that consumers are most likely to favor brands on social that have a high quality product or service. Which is a striking reminder for brands that social can’t overcompensate for larger business issues—and providing a top-tier customer experience should be a critical priority.

A chart from The Sprout Social Index™ that ranks what consumers say makes their favorite brands stand out on social. The top selection was quality of their product or service.

The report also explains what consumers say are the most important traits of brand content: authenticity and relatability. People don’t really care how lo- or hi-fi content is, or if you talk about your product. They care that you show up for them instead of talking at them.

A chart from The Sprout Social Index™ that ranks the most and least important traits of brand content. Among the most important traits were authenticity, relatability and entertainment. Least important traits were off-the-cuff, polished and product-centric.

In fact, consumers say companies should make personalized customer service their first social media priority in 2025, according to a Q4 2024 Sprout Pulse Survey. Charlier underscores how paying close attention to community feedback helps create a thriving brand. “We’re lucky that our customers tell us when we screw up. Because that gives us a chance to take accountability and fix the situation. Listening to your community is what instills brand love. Transparency in everything you do is what creates connection.”

Ways to measure brand love on social media and beyond

Measuring brand love isn’t as intangible as it might sound. In some cases, it’s as simple as repurposing existing metrics. In others, it’s about setting up new measurement parameters that benefit teams across marketing, sales and customer service.

Charlier explained how Vivobarefoot measures brand love, and shared insights into why each metric matters that can inspire your strategy.

Awareness

Whether or not awareness is a vanity metric is debated in the social media landscape. It doesn’t capture intent or directly tie to revenue. But that doesn’t mean it’s obsolete, especially when you need to capture overall awareness compared to competitors. Or, in Vivobarefoot’s case, if you need to educate previously problem-unaware consumers.

“Before learning about Vivobarefoot, many people believe that your feet need to be in overly cushioned shoes that restrict movement, and reduce foot strength and mobility. This has negative impacts on posture, pain and performance, but also how we interact with the ground generally,” says Charlier.

An Instagram Reel from Vivobarefoot featuring a creator who explains why your feet need to be able to move naturally

Vivobarefoot educates their community through social content, health professionals-turned-creators, events and more to platform the scientific evidence behind the minimalist footwear movement. That awareness turns into evangelism when people actually try the products for themselves (more on that below).

Charlier sums it up like this: “We have an amazing community who are very passionate about our mission. That brand love has helped drive the growth of our business through awareness efforts.”

Engagement

The Index found that overall engagement is the top way marketing leaders will measure social success in 2025. Engagement metrics like comments, shares and reactions tell a compelling story about your content’s resonance, and can help you understand how your audience engages with your products offline, too.

Charlier explained how important it is for Vivobarefoot to understand how their footwear impacts their customers’ daily lives. “We want to measure how people are engaging with our product, and their overall satisfaction with it. Are they aligned with our mission? Are they practicing that healthy mission themselves? We can answer those questions by seeing how much our community is engaging with online content—through social or our online courses—on a regular basis.”

A comment section of a Vivobarefoot social media post where fans thank and applaud the brand for their education around their products/foot health

Sentiment

Yet, engagement alone doesn’t illustrate the full scope of community buy-in for your narrative. That’s where sentiment comes in—the tone people use when they talk about your product. According to Sprout Listening data from December 28, 2024 to January 27, 2025, Vivobarefoot has an impressive 91% positive sentiment score on X. That’s largely to do with how well their brand storytelling resonates with audiences, and how their customers feel when they actually try on their shoes.

A TikTok video from a creator testing out Vivobarefoot shoes

“We want to inspire people and empower them to be their healthiest—for them to connect with our message and embody it themselves. Our brand sentiment conveys how people feel about their own health journeys, and the role Vivobarefoot plays in them.”

Evangelism and customer loyalty

Those old marketing adages, “The best advertising is word-of-mouth” and “It’s easier to keep a customer than acquire a new one,” ring true when measuring brand love. It’s simple (and somewhat cliché) but every brand’s goal is to earn customers for life, and to encourage happy customers to share about their experience.

For Vivobarefoot, that starts when customers try on their shoes. “When people start wearing our products, they instantly feel the ground. It’s probably the first time in a long time. Unless we’re on the beach, most of us are never barefoot as adults. It’s an eye-opening and revolutionary experience. The products do what they say they will and create a quality experience that leaves a memorable impression. This moment (and all the moments after) create an emotional connection to our products, which leads to brand evangelism,” Charlier expounds.

An Instagram Reel from Vivobarefoot featuring a creator well-known for his power lifting expertise

When you can translate an emotional connection into brand advocacy, that’s a telling sign that your brand love strategy is working. “Are customers going beyond buying your products and doing more? Are they sharing your content? Are they attending events? Are they buying multiple products? Are they leaving reviews?” asks Charlier.

Positive reviews about Vivobarefoot on Google Reviews

User-generated content

While audience engagement is welcome and appreciated, user-generated content (UGC) is next-level brand love. When fans create their own content about your brand, it helps you gain exposure to new audiences and engenders their trust. Measuring the amount of UGC that comes pouring in, plus how often that content is engaged with, is a helpful barometer of brand affinity.

A TikTok from a fan of Vivobarefoot shoes unboxing her latest purchase from the brand

“As a footwear company, we make products for a lot of different occasions—training in the gym, hiking mountains, walking the dog and exploring the city. We even have kids’ shoes. UGC helps showcase how our designs work for every occasion in a way that feels authentic to each specific user and their lifestyle. Then, we can take a closer look at how many people are creating content on our behalf, what their engagement rate is and how the conversation about our brand is taking shape,” says Charlier.

(Brand) love is actually all around

Just like the joy of exchanging Valentines, building brand love is about creating moments that make your audience feel seen, valued and connected. Whether it’s through authentic content, thoughtful engagement or products that deliver on promises, those acts of care and consistency spark lasting connections.

When your audience starts to share their love for your brand—through likes, comments, reviews or UGC—it’s like opening a box overflowing with glitter-covered affirmations. The more love you give to your audience, the more your brand’s relationships (and business) will flourish in return.

Charlier sums it up like this: “There are two sides to building brand love. There’s the rational side focused on quality and price. Then there’s the emotional side. The part of the experience that’s influenced by the feelings people associate with your brand and mission. That is the sweet spot.”

Looking for more on what it takes to create a memorable brand experience? Read The 2025 Sprout Social Index.™

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Monday, 10 February 2025

A powerful employee advocacy example in action: How Sprout uses EA to amplify our brand

Algorithm shifts. Economic uncertainty. Crowded feeds. Like all social marketers, this is the social landscape our team faces. At Sprout, we turn to employee advocacy to help us overcome our most pressing challenges and amplify our content.

“Advocacy is our secret superpower for creating awareness,” says Olivia Jepson, Sprout Social’s Senior Social Media Strategist. “Amplification is the key to breaking through the noise, increasing our reach and standing out on social media.”

In this article, we’ll showcase how employee advocacy turns our greatest challenges into our strongest opportunities. Keep reading for a deep dive into our strategy and actionable steps you can follow to fuel your advocacy program.

Why advocacy matters

Our employees are our greatest asset on social. That’s why we rely on advocacy to solve our hardest problems and bolster our overall strategy. Here are four ways our advocacy program delivers solutions to common social media challenges.

Extends reach and awareness

Social media challenge #1: Achieving organic reach on social media is harder than ever.

If you’re struggling to break through on social, turn to your employees to widen your audience and grow your brand community through advocacy. On average, content shared by people receives more total engagements than content shared by brands. Sprout’s Employee Advocacy solution enables you to curate and share brand content with employees all within a few clicks. You can stay compliant with pre-approved copy for employees to share, and you get automated reports to illustrate your impact through data.

Advocacy is the easiest way to extend our reach. Through Sprout’s Employee Advocacy solution, we drove a reach of 28.9 million in 2024. We also drove an earned media value (EMV) of $898,000.

EMV is a key metric in our strategy that demonstrates the impact of our work with a dollar sign. Overall, EA’s reach and awareness is more than three times what we drove from all our other networks combined. When employees celebrate our company’s culture and accomplishments and share their authentic experiences, interest in Sprout ripples across their social networks.

Attracts the best candidates

Social media challenge #2: Social teams are growing, but it can be hard to find the right candidates in a crowded market. Some 86% of marketing leaders anticipate hiring ‌at least two new team members in 2025.

Allow your current employees to expand your candidate search and generate interest in working for your company. At Sprout, advocacy facilitates more opportunities to attract top talent. Our team members are eager to post about their experience with our brand. Their messages are the most compelling examples of company culture we can offer prospective candidates, and they help us stand out in a crowded playing field.

EA remains one of the best channels we have for amplifying hiring news. On a biweekly basis, our partners on the recruitment team curate priority open positions and rely on it to build a pipeline of highly-qualified candidates.

Many Sprout teams work together to curate posts about open roles, product awards and cultural recognitions. Our advocacy program makes it as easy for our team members to share these announcements with their networks by putting them all in one place.

When Sprout was named #1 product by G2 in 2024, we had our top-performing EA post ever. Our employees shared it over 600 times, their networks engaged with it 10,000 times and it reached almost 1 million people. EA is a great way to not only amplify key brand milestones, but also enrich your employer brand by giving your team a chance to take pride in their accomplishments.

Engages and empowers employees

Social media challenge #3: Organizations struggle to engage employees to post on social media. They must also balance mitigating potential risks from employee-generated content with amplifying the experiences of internal voices.

By allowing your employees to take a shared role in your company’s identity, you give them your trust. Be sure to provide helpful resources and a continuous pipeline of employee advocacy content to make your program successful.

When curating a story for our team to share on our advocacy platform, we provide pre-approved social copy so they feel confident they’re staying on-brand—while we’re reassured they’re representing our brand positively. Employees can personalize the message idea before sharing it, improving the odds that not every post is the same.

A preview of a new story being added in Employee Advocacy with several options for message ideas.

Regardless of a team member’s comfort with social media or experience developing their thought leadership, employee brand amplification makes representing Sprout online more accessible.

According to Micaela McGinley, Senior Internal Communications Strategist, “In a digital, remote-first work environment, the days of popping over to the next cubicle are behind us. We have to make sure our content resonates and is easily shareable. Sprout’s Advocacy solution empowers people to stay active on their social networks and spread exciting news.”

Jepson says, “Advocacy enables us to target our entire team to amplify a campaign. Every single member of our company can participate, no matter their department or social media experience—it goes beyond marketing.”

EA can also serve as a lifeline during a crisis—amplifying key messages to our customers and others in the industry. For example, when we shared two posts about the impending TikTok ban, we drove 198 shares, 375 engagements and reached 388,000 people in the first 24 hours. Having prepared and approved copy protected our brand and empowered Sprouters to share relevant messaging to our audience.

Fortifies faith in social

Social media challenge #4: Securing social buy-in

Advocacy pays off and improves your social strategy ROI.

Proving the value of social to stakeholders can be challenging, especially on networks where it’s increasingly difficult to gain traction and expensive to place ads. By measuring employee advocacy efforts and showing the impact of your EA program, you can help secure investment and resources.

Rachael Goulet, Director, Social Media says, “When you consider the size and scope of the audience you’re able to reach with advocacy, you can compare how much you would’ve spent on a media budget to make the same impact. With EA, we’ve been able to reach the right people—something that isn’t always guaranteed with paid media.”

But to reap the benefits EA can bring, you must set your program up for success. See our employee advocacy launch checklist for everything you need to get started or optimize your EA strategy.

How we use Sprout’s Advocacy platform

All the responsibility doesn’t fall on our social team’s shoulders alone. There’s a lot of cross-functional partnership. Here’s a breakdown of how we use our Advocacy platform and other Sprout tools to support our brand amplification function.

How we curate

We have about 20 teammates across Sprout that help us curate new stories in our Advocacy platform on a regular basis. Overall, we usually share four to five stories per week. Our social, public relations and content teams collaborate to decide which content we promote in our Advocacy platform. We include Sprout-specific content (launch materials, blog posts, social content, etc.) and third-party articles.

We prioritize sharing:

  • Employer brand content
  • Owned and earned thought leadership
  • Industry insights and news
  • Recruitment content

We recently updated our curation process to introduce a new approval workflow to help ensure EA provides a centralized, simplified view of Sprout’s most critical content—making the platform intuitive and highly valuable. This process essentially sets a north star for company priorities and supports our employer branding strategy.

At Sprout, we have a unique problem of often having too much content in EA, so this approval workflow empowers us to gain cross-department visibility and foster strong collaboration. Whenever teams add content for curation, myself or a member of the social team will review it based on the following criteria:

  • Timing: Is this message evergreen? Will it compete with other priority messages if we release it now? Is EA the right channel?
  • Best practices: Can we make this more social-first? Is it relevant to our audience or customers?
  • Reporting needs: Are the right tags selected? Is this the right campaign? Is the right Topic selected?

Our internal distribution strategy

From there, our team can share the story to their social profiles right from the Current Stories feed in Employee Advocacy.

To encourage sharing among our team, we send weekly digests with our latest high-priority content stories, like company-wide updates. We have biweekly newsletters to reach our internal influencer audience–this includes Team Sprouters who have large followings across social media or have wide impact when they share EA posts.  Links from the newsletter will take team members to our Advocacy platform, where they can share our content. Lastly, we also cross-promote key updates on internal channels to ensure everyone gets the information they need.

A screenshot of Sprout's Current Stories feed in our Advocacy platform. The feed include short descriptions of each article and the number of shares each content piece received.

We also recently introduced a cross-team calendar that gives visibility into what other teams are planning to add to EA in the coming weeks and months, and we can see how it relates to programming on our organic social channels.

The Sprout features that help integrate advocacy into our larger strategy

According to Goulet, her other favorite advocacy-forward Sprout features are:

Advocacy reporting tools
Within the platform, you can pull data like potential reach, earned media value, shares, engagements and other metrics to help you determine which stories perform best with your team and their audiences.

Tagging
Across all Sprout properties, you can tag your messages based on your workflows, business objectives and marketing strategies—which makes it easy to track how well Advocacy content performs. The platform also offers UTM tagging, a sophisticated tool that can help you demonstrate how curated content impacts your website’s traffic.

Send to Advocacy function
Whether it’s posts you’ve already published or third party content you’re sourcing, you can use the Send to Advocacy capability in Sprout’s Compose tool to seamlessly add new sources to our advocacy platform.

Topics

If you have a lot of content to share like Sprout, you might start to feel the effects of social media saturation. To mediate this challenge, use Topics within the platform so users can customize their Feed based on the content that best aligns with their role and areas of interest. We have product-specific and messaging pillar Topics, as well as a Topic for Company News.

Settings for a new story in Employee Advocacy. There are options for start end and end date, along with a section to add Topics and Tags.

Sprout’s Advocacy platform: The key to amplifying your brand

The challenges social marketers face aren’t going away. Yet, a strong performance on social media is becoming more and more important for brands.

A screenshot of a Sprout Social LinkedIn post that reads, "Social is the first place today's consumers turn to discover information, build connections and make purchasing decisions in real-time. Pass it on."

The key to amplifying your brand’s social performance is tapping into your employees and their networks on social media. Employee Advocacy helps you extend your brand’s reach, attract the best candidates, empower your employees and prove the value of social to stakeholders. Experience it for yourself and sign up for a demo.

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Saturday, 8 February 2025

What does the future of decentralized social media mean for marketers?

When Meta announced the launch of Threads, the tech company unveiled its plans for the fediverse, sparking conversations about the future of decentralized social media.

The innovation is already gaining traction, but decentralized social media could change Web3 as we know it. But first, let’s define the concept of decentralized social media and break down the most popular platforms. And we’ll outline how decentralized social media could impact marketers.

What is decentralized social media?

Decentralized social media platforms are networks that operate on various independent servers and/or a blockchain. Decentralized social media isn’t controlled by a single entity or confined to a centralized server like the legacy networks we use today. If you were to join a decentralized social media platform, you could send messages and engage with users across networks.

The fediverse, a portmanteau of “federation” and “universe,” is made up of decentralized social networks. It’s similar to the metaverse, but here’s the distinction: Instead of interconnected worlds fueled by augmented reality (AR) and virtual reality (VR), the fediverse consists of interoperable social networks. In layman’s terms, the fediverse enables different social networks to communicate with each other because there are multiple servers.

Since there isn’t a centralized server and blockchain technology allows data to be stored anywhere, it fosters stronger user autonomy and community, which has caught the eyes of many users. Many fediverse networks are guided by decentralized autonomous organizations (DAOS), which make decisions on the development of the platform.

Along with user control and community, there are other factors that attract users to flock to decentralized social media in lieu of traditional platforms. These include, but are not limited to:

  • Censorship resistance
  • Ownership of personal data
  • Increased privacy and/or anonymity
  • Economic independence and new forms of monetization (e.g Bitcoin, DAOS)
  • User content ownership
  • User rewards and incentives
  • Transparency and auditability

6 decentralized social media platforms to know

Changes across traditional networks over the past few years have catalyzed the interest in decentralized social media platforms. As we emerge along the timeline for Web3, more people are learning about and joining the fediverse. But before marketers join in, you’ll need to understand the current landscape. Below is a quick overview of some of the most popular decentralized social media networks:

Mastodon

Founded in 2016, Mastodon is one of the largest open-source, microblogging platforms in the world with over three million users. Like other social platforms, Mastodon users can share text-based content, GIFs, images and videos. The feed is in chronological order and users have full authority on what appears in their timeline. Users can join servers that are centered on set topics or interests.

Mastodon's landing page. The headline of the page reads: Social networking that's not for sale.

Bluesky

Bluesky, developed by former Twitter CEO Jack Dorsey, has gained rapid popularity with a user base of over 25 million. The open social network uses the AT Protocol to give users more authority over their data and algorithms. By creating curated lists of accounts and subscribing to moderation services, users can have more control over the content they see in their Home timeline and Discover feed.

Bluesky allows posting of text and images, as well as features such as liking, sharing and reporting harmful content. New users get a Starter Pack, which suggests accounts and feeds to follow for quicker content customization.

The official profile account for Bluesky on their own platform.

Threads

Okay, technically Threads isn’t decentralized, but Meta plans to use ActivityPub, a decentralized protocol (it’s the same protocol Mastodon uses as well).

Threads is currently a text-based app linked to Instagram, but according to Meta’s website, the platform will enable users to communicate with other fediverse platforms. This means Threads users could follow, share content and interact with others on different platforms.

A Sprout Social post on Threads asking followers to share their social and marketing wins of the week.

Steemit

Steemit launched in 2014, making it one of the oldest decentralized social media networks. Steemit is a blogging platform that uses its own blockchain and has a reward system using a native token currency, STEEM.

Users can earn STEEM by creating content and completing engagement tasks, such as upvoting posts. The platform also allows users to follow others and create niche communities.

The landing page for Steemit, a decentralized social network. In the screenshot of the page, you can see multiple posts from steemitblog.

Lens Protocol

Founded in 2022, Lens Protocol is a blockchain-based open source social graph dedicated to empowering content creators and creatives. Users have complete ownership over their profile, content, following and data. Lens Protocol is Ethereum-based.

Lens can be integrated with other Web3 applications and provides new monetization opportunities. For example, Lens handles are minted as NFTs that users can add to their crypto wallet. The platform currently has over 100,000 beta users, but interested Web3 aficionados can sign up for their waitlist.

Lens Protocol's website and waitlist button.

Hive Social

Founded in 2019, Hive Social is another newer decentralized social media platform quickly gaining steam. In November 2022, the platform hit 1.5 million users. With polls, image posts, text and profile music, some would describe Hive Social as a conglomeration of X (formerly known as Twitter), Instagram, Tumblr and Myspace, but with several twists. The platform offers a chronological feed and customizable profile features including color themes and text edit functionality. Users can also add their pronouns and zodiac signs.

Hive is only available on mobile and there aren’t any ads, but the platform does use a native cryptocurrency to reward users to create and engage with connect, enabling users to monetize their creative contributions while also nurturing community.

Hive's website landing page. The headline reads: Socialize on Hive Social.

Minds

Minds is another open-source network that aims to give users control of their experience on social media. The Ethereum-based platform prioritizes user privacy and data control, allowing participants to craft custom algorithms. To encourage content creation and engagement, Minds rewards users with cryptocurrency.

The website for Minds, a decentralized social media platform. The screenshot includes posts from users, and a pop-up box that reads: The community-owned social network.

This list is truly just the tip of the iceberg when it comes to decentralized social media platforms, as Web3 networks are ever growing.

How decentralized social media could impact marketers

As you can see, many decentralized social media platforms are centered around giving user autonomy. This shift away from traditional systems will affect how brands approach marketing and social media as a whole. Let’s explore the potential impacts on marketers.

New forms of monetization will become the norm

More brands will embrace the new avenues for monetization created by decentralized social media. Digital currency will become necessary to ensure business resilience and maintain customer loyalty. Brands may even need to implement new cryptocurrency initiatives to help facilitate engagement.

Emphasis on organic, community-first social strategies

New advertising formats—or a lack of traditional ads entirely—will influence marketers’ approach to paid and organic strategies. Depending on how things play out, marketers could see an explosion of organic reach tactics because they might have a better return on investment than traditional paid ads.

In our LinkedIn poll below, we asked how decentralized social media will impact marketers and social teams the most. The top answer was community-first strategy, which reflects the essence of decentralized social media.

Sprout's LinkedIn poll asking, "How do you think decentralized social media will impact marketers and social teams the most?" Community-first strategies is listed as the top choice, followed by more organic reach tactics, brand focus on one platform and misinformation prevention.

One commenter said marketers will need an audience-centric approach, but since this is less scalable, decentralized community management will require more boots on the ground to extend reach and achieve the same results traditional social would:

A comment to Sprout's LinkedIn poll on the impacts of decentralized social media. It reads: It's going to force marketers and social teams to think harder about their audiences and take a more audience-centric approach with their strategies. This is less scalable than people think. Decentralized socials/digital community management will require more boots on the ground to achieve the same results and reach the same audiences."

We may also see an increase in community-first strategies that focus on one platform. Instead of having to create and manage multiple accounts across several networks, decentralized social media opens the door for marketers to center on one platform of their choice. We’ll see a focus on making high-quality content that is malleable and resonates throughout the decentralized social media platforms.

More extensive crisis communication plans

Censorship resistance is one of the major appeals of the fediverse, but it also creates a slippery slope for misinformation and disinformation. Marketers will need to implement proactive frameworks for preventing misinformation/disinformation, along with extensive crisis communication plans to safeguard their brands.

The future of decentralized social media

Although decentralized social media is very different from traditional platforms, one thing remains the same: a desire for connection. Just like the other waves of innovation, marketers will adapt and nurture relationships to amplify their brand. Read more predictions about the future of social media to help inform how you should be shaping your community.

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Friday, 7 February 2025

Your Automated Newsletter Assistant: From Draft to Send in Minutes

Newsletter Assistant featured image

What if your weekly newsletter just... wrote itself?

Meet the Newsletter Assistant. Every week, it proactively crafts the perfect newsletter in your voice, using your content, your style. No prompts needed.

Just add your website, and watch as it learns exactly how you write, down to your favorite sign-off. Need changes? Simply talk to it like you would a team member. 

'Make it shorter.' 'Add more about this.' ‘Include a link for this.’ Done.

The best part? While you're running your business, it's already working on next week's newsletter. A quick review, any tweaks you want, and you're done. Minutes, not hours.

"I LOVED the new newsletter assistant! With virtually no guidance, I was able to "pop" out a newsletter for my list in no time at all. Very little editing too!"

-Thomas S.

Automate your weekly newsletter creation

Email marketing is one of the most powerful tools for growing a business, but it’s also time-consuming. Writing engaging content, staying consistent, and coming up with fresh ideas can feel like a full-time job. The Newsletter Assistant takes that off your plate by handling the heavy lifting for you.

How It Works:

Learns your voice – The assistant studies your past emails, website, and writing style to generate content that’s authentic to you.

Drafts your newsletter automatically – Whether you need a fresh email or a refined version of an idea, the assistant provides a complete, ready-to-send draft.

Reminds you when it’s time to send – When it’s time to send a newsletter each week, you’ll have a draft waiting for you in your inbox.

You stay in control – Edit as much or as little as you want. If the draft looks good, you can schedule  or send it immediately.

This means saving valuable hours every week without sacrificing the personal touch that makes email marketing so effective.

"The Newsletter Assistant went to my website and learned the way I wrote. When I saw how it wrote my next newsletter, I was amazed. It did sound like me but better."

-Jean T.

Proven to Get More Engagement

But, this isn’t just about saving time, it’s about better results. We put the Newsletter Assistant to the test by using it to generate versions of our own email newsletters. Then, we split-tested them against emails written by us.

The results?

📈 Higher Open Rates – More people opened emails written by the Assistant.

🔗 Double the Clicks – Assistant-generated content led to 2x engagement.

😍 87% Positive Sentiment Score – Readers preferred the Assistant-written emails over the ones we wrote ourselves.

That means the Newsletter Assistant isn’t just a shortcut—it actually helps you create emails that connect with your audience more effectively.

Be One of the First to Try It

AWeber, short for “Automated Web Assistant,” was founded almost 27 years ago with one goal: make email marketing fully automatic. Today, that vision has come fully to life with the Newsletter Assistant. Be one of the first to experience the future of email marketing.

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The importance of social media marketing: 7 stats that prove social’s role in business success

Social media has become an essential part of the modern customer journey, underlining the importance of social media marketing for businesses of all sizes.

Even as economic constraints bear down on marketing budgets, executives are still prioritizing social media investments—and with good reason. As consumers spend more time on social media, the channel offers unparalleled access for brands to influence purchase decisions at every stage, from discovery to advocacy.

Today, your social media marketing strategy can make or break your brand. The following statistics from The 2025 Sprout Social Index™ showcase where brands fit in the context of online culture and how these consumer preferences will drive business forward in 2025 and beyond.

Why social media is important for businesses across industries

Savvy brands across industries use social media to wow their audiences, grow their market share and boost sales. The following statistics demonstrate social media’s impact on businesses of all shapes and sizes.

1. Social media marketing builds brand community and reputation

93% of consumers agree it's important for brands to keep up with online culture

Reputation is everything, especially in a challenging economic environment. According to The 2025 Sprout Social Index, 93% of consumers agree it’s important for brands to keep up with online culture. But this doesn’t mean jumping on every fleeting social media trend. Instead, consumers expect brands to understand what trends resonate with their niche interests—a critical step in building an engaged community.

Social media’s role in reputation management has never been more vital. As users spend more time online, these channels are essential for shaping the narrative around your brand. While many consumers describe themselves as “chronically online,” 30% plan to increase their social media usage in 2025 and 56% expect to maintain their current levels.

Social media allows brands to connect with their audience on a more personal level, creating authentic and lasting connections that can withstand both good times and bad.

2. Social media data informs stronger competitive positioning

Getting an edge on the competition today can inform stronger business decisions tomorrow. However, if you’re not using social media to keep tabs on what your competitors (and their customers) are prioritizing, you’re missing out.

90% of consumers use social media to keep up with trends and cultural moments

The real-time nature of social media offers an unrivaled opportunity to observe and analyze competitor strategies. If you’re not familiar, here’s what social media marketing’s role in competitive intelligence can look like:

  • Aggregate data on customer care interactions reveals strengths and weaknesses of competitor products or services.
  • Content themes provide insights on the unique value props that competitors are highlighting, as well as opportunities to further differentiate your brand.
  • Share of voice data measures the market your brand owns online compared to your competitors.

Of course, doing this work manually is time-consuming even for the most well-resourced teams. Luckily, Sprout’s AI-driven social listening tool enables teams to uncover critical insights quickly through automated, presentation-ready competitive analysis reports.

Sprout Social's competitive analysis listening tool showing performance metrics

3. Social media data creates a more customer-centric business strategy

Social listening data allows brands to keep up with the trends and conversations that impact their audience in real-time. These insights, in turn, inform stronger, more customer-centric business strategies.

A stat call-out that says, "91% of business leaders say social data helps them gain a better understanding of customers."

If you want to see what this looks like in action, check out Goally—a technology company on a mission to ease the lives of families with neurodiverse individuals. They use Sprout’s listening tools to keep up with their audience’s evolving needs.

With Sprout, the Goally team surfaced a common need of parents raising neurodiverse kids: They want to see their children become independent. This finding has helped validate and enhance their company vision, informing everything from content to customer care.

4. Social media marketing supports better public relations outcomes

The 24-hour news cycle has done away with old methods of public relations. Today, it’s not enough to simply pitch some journalists a press release. You need to establish a compelling brand narrative that proactively generates media interest, otherwise you’ll get lost in the crowd.

Social helps brands stand out by offering a variety of engaging ways to present a steady drumbeat of thought leadership and brand storytelling. The channel plays an increasingly large role in executive communication strategies, providing business leaders with new opportunities to share insights and showcase their expertise.

Building your brand’s social presence, including that of your CEO and executives, leaves you with more than just followers and likes—it provides you with an owned channel for PR amplification, enabling you to influence narratives, engage with your audience directly and drive positive media coverage.

5. Social media marketing plays a critical role in crisis management

Crises are no longer reserved for major brands. Social media opens businesses big and small up to a new level of scrutiny.

93% of consumers think that brands to need to combat misinformation more than they are today

Social media crises can unfold on various scales, whether it’s an insensitive employee comment amplified by an outraged audience or a surge of customer complaints after a service slip-up. The most effective way to manage these risks is by having a social media crisis plan.

The importance of social media marketing in crisis management is two-fold. Firstly, by monitoring and listening to social media, you can proactively manage risks. Secondly, adopting a social-first crisis management strategy provides brands with an opportunity to address issues before they escalate into a larger problem.

6. Social commerce introduces your products and services to customers looking to buy

81% of consumers say social compels them to make multiple spontaneous purchases a year.

Why invest in social media marketing? Because social media marketing is an investment in your business’s future.

According to the Index, most consumer-brand interactions begin long before a purchase is made. Many start researching products on social media up to six months before they buy. Each interaction with your audience on social potentially guides them along the customer journey to a sale.

If you’re not investing in a data-driven social commerce strategy, you’re missing out on a major source of potential revenue. Think of your social channels as an interactive, community-centric catalog of your products and services.

7. Social media marketing supports wow-worthy customer experiences

More consumer-brand interactions are going digital, creating a massive opportunity for businesses looking to make an impression with their target audiences. One-on-one interactions now take place on a public stage, and their impacts are one-to-many.

73% of social users agree that if a brand doesn't respond to them, they'll buy from a competitor

That’s why it’s so important for brands to create social media customer care strategies that support proactive and reactive community engagement. Even something as simple as responding to a customer’s inquiry makes a big difference: 73% of social users agree that if a brand doesn’t respond to them, they’ll buy from a competitor.

Timely, personalized responses are key to social media success.  Respondents in the 2025 Sprout Social Index say companies should make personalized customer service their top social media priority. Engaging directly with consumers on social media gives you endless chances to surprise and delight your audience. When you exceed their expectations, you reap the benefits of their loyalty.

8. Social media marketing generates leads and revenue

Social media networks have evolved to do more than spark conversations—they drive culture. Consumers are using Facebook (39%), TikTok (36%) and Instagram (29%) to make purchases. Broken down into age groups, TikTok emerges as the front runner: 54% of Gen Z and 47% of Millennials have bought something through TikTok. About one-third of all consumers anticipate making more purchases from social networks in 2025, a number that rises to nearly half among Gen Z audiences.

Though only 13% of consumers purchasing on social media buy directly from the social networks themselves, that’s likely to grow. People are now more likely to make impulse purchases thanks to integrated shopping experiences. If the price is right and the path to purchase is easy, consumers are happy to spend money. Make sure your check out options are set up and offer a smooth process for buyers. Additionally, focus on developing content that puts your products front and center. Sixty-three percent of consumers say a brand’s product or service is what stands out on social, so it’s worth making sure you’re making a stellar impression in your posts.

How 3 brands maximize the importance of social media marketing with Sprout

The data is there, now let’s see it in action. Here’s how three brands are realizing the potential of social media with help from Sprout.

How Sprout’s social team proves social ROI to our leadership

Leadership buy-in is crucial for social media success. Whether implementing new tools or launching a creative campaign, having leadership’s support ensures projects stay on track, secure the necessary resources and overcome obstacles.

At Sprout, when we wanted to switch our reporting to a multi-touch attribution model to better capture the value of our social media campaigns for our lead pipeline, we first sought the support of our CMO and VP of Brand and Social. Having these executives in our corner helped prioritize getting this new approach off the ground. The focus on multi-touch attribution was driven by goals around improved reporting infrastructure that could more clearly highlight the value our social media networks bring.

“Social teams are driving revenue,” says Sprout’s Senior Social Media Strategist, Olivia Jepson. “But last-touch attribution only tells part of the story. Strategic discussions about how social impacts the entire funnel—spanning top-of-funnel engagement and reach metrics to down-funnel demand—are essential for building a more effective reporting infrastructure.”

With leadership’s guidance, we reworked our KPIs to areas like earned media value (EMV), cost per action (CPA), leads and cost per lead (CPL) to better understand brand discoverability and revenue pathways. These are sourced from Google Analytics, Salesforce, Employee Advocacy and our solution, Sprout Social.

Using Sprout’s My Reports premium add-on, we measure cross-network performance, campaign performance and how well we’re engaging specific audience segments and product focus areas. Thanks to diligent UTM tagging within Sprout, combined with our Salesforce integration, we can tie social media efforts directly to revenue—highlighting social as a key revenue driver.

Atlassian uses social listening to better understand their audience

The Atlassian social team strives to be present wherever people are talking about work—whether they’re tagged or not.

“We jump in on conversations that are happening about teamwork, work management or agile development—not necessarily our products,” says Loren Siegel, Atlassian’s Community and Social Engagement Senior Team Lead.

Joining the broader industry conversations that surround their products helps humanize the Atlassian brand, creating deeper connections with their target audience. Siegel and her team use Sprout’s social media listening tool to identify and act on the conversations that move individuals along on their customer journey.

For example, one of their social listening queries listens for specific game developers on X (formerly known as Twitter).

“We want to listen to what they’re talking about and provide solutions when they’re talking about Jira, Confluence and [other Atlassian] products to build their relationship with the brand. It’s been a fun new path for my team to focus on building community with a particular segment of professionals,” she says.

This proactive approach to social engagement builds community around the business, fostering brand loyalty and a superior customer experience across the funnel.

Casey’s uses social media integrations to drive higher customer satisfaction

For Casey’s, creating stand-out social customer care experiences is a collaborative effort. To ensure no customer request goes cold, they use Sprout’s integration with Salesforce.

“The integration has been a game-changer,” says Jasmine Riedemann, Casey’s Social Media Manager. “It’s opened a floodgate of communication right within the tool between our social and Guest Relations Teams.”

Before Sprout, it took the Casey’s team up to three days to respond to social customer care messages. Siloed team structures made it difficult to know what was being addressed and when, leading to longer wait times for the customer.

Now, Casey’s guests receive responses to their messages within three to five hours, on average, according to Riedemann. This represents a 90% faster response time.

“I cannot applaud the Sprout Social and Salesforce integration enough for what it’s done for our teams,” says Ridemann. “The communication between our Guest Relations Team and social team has improved tenfold because we can see who addressed a case and what actions were taken.”

The importance of social media marketing ripples across a business

Social media’s impact has expanded well beyond marketing, touching nearly every corner of a business. More teams, from customer service to product development, benefit from the rich market insights the channel can provide. Marketing leaders must work to establish a consistent flow of social data and insights throughout their organizations to further support these partnerships.

To make this happen, you’ll need a social media management platform designed to effectively break down internal silos. Request a personalized demo of Sprout Social today to find out how our tool empowers more collaborative workflows that enable businesses to make better, faster decisions with social.

The post The importance of social media marketing: 7 stats that prove social’s role in business success appeared first on Sprout Social.



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