B2B SEO: How to turn search intent into revenue with a social-first approach

Strong B2B SEO recognizes the link between intent and revenue. Even when you’re on Google’s first page, searchers aren’t always looking for your solution. To turn clicks into sales, your SEO must attract high-intent buyers.

But decision-makers aren’t only on Google. They’re also using social media search to find answers. That’s why it’s important to optimize for social and search engines.

By merging search intent with social insight, you’ll strengthen both channels and improve discoverability everywhere. Here’s how that relationship works and how you can leverage it to grow.

What is B2B SEO?

B2B SEO is the strategy of optimizing your digital presence so the right decision-makers can find you when they’re actively looking for solutions. The goal is to identify what your buyers are searching for and deliver content and experiences that nurture them through the evaluation process.

Unlike B2C SEO, which targets broad audiences and often aims for quick, impulse-driven conversions, B2B SEO focuses on smaller, highly qualified groups of buyers making considered decisions. B2B customers usually research thoroughly, compare multiple vendors and look for evidence of results before choosing a solution. Because the buying journey is longer and more complex, your SEO and content strategy must answer their detailed questions to build credibility at every step. This starts with knowing the exact questions they’re searching for.

On top of that, to reach B2B buyers, you’ll need to understand not only what they search for but also where they search—and today, that’s not just Google. Social platforms like LinkedIn, YouTube and even TikTok now act as search engines in their own right.

In this respect, an effective B2B SEO strategy connects every layer of optimization across search, social and site experience. Here are the core areas that work together to create a connected, high-performing B2B SEO:

• Technical SEO: These are the optimizations you make to the backbone of your website. It covers areas like your XML sitemap, load speed and a responsive design.

• Content SEO: B2B content marketing for SEO takes what you learn about your audience and their search intent, then turns those insights into content that meets them where they are. That typically involves a cycle of research, ideation, content creation and promotion.

• On-page SEO: This is the optimization of the content itself. On a page or blog post, it includes optimizing the meta description and title tag, alt text on images, and the content’s structure so information is relevant to both the user and findable by search engines.

• Off-page SEO: Off-page SEO refers to the authority your site earns from external sources. High-quality backlinks and positive engagement across the web help signal this credibility and expertise to search engines.

• Social SEO: Optimizing content for social search to drive qualified traffic to your website, reinforcing your visibility and strengthening your holistic SEO strategy.

Together, these layers help your brand meet buyers where they are on Google, social or elsewhere while turning intent into action across every channel.

What’s the difference between B2B and B2C SEO?

B2B and B2C SEO share a goal: helping your target audience find you through search. However, the B2B buyer’s journey is fundamentally different than B2C, and your SEO must reflect those differences.

But it’s not just the way they research products that’s different. In B2B SEO, the audience is smaller, the stakes are higher and the buying process is far longer. Instead of optimizing for quick clicks, you must build trust, nurture intent, and confidently guide decision-makers through a multi-touchpoint customer journey.

Here’s what that difference looks like in action and why it changes how you should approach your SEO strategy.

B2B buyers move more slowly but expect more proof

B2B buyers rarely convert on the first visit. Instead, they navigate research-intensive sales cycles that can stretch across months.

During that time, they’ll compare vendors, evaluate pricing and seek reassurance through case studies, white papers, webinars and detailed landing pages.

Did you know? Dreamdata reports the average B2B deal requires 62 touchpoints across three channels before closing.

Early on, buyers will search for general educational content like “how to automate reporting for finance teams,” for instance. Later, when they have a better understanding of their needs, they’ll look for more specific B2B SEO content, such as “best reporting software for SaaS companies.”

Each search signals a different level of intent. Your content must match each level with proof that establishes your authority and demonstrates you know exactly what customers need.

Low-volume, high-intent keywords win

In B2C SEO, large search volumes often signal success because consumer audiences are broader and decisions happen faster.

For B2B SEO, matching your content to the searcher’s intent is the real growth lever. If you target broad, high-volume keywords, you tend to attract visitors who are still exploring a general topic rather than seeking a solution. That traffic might spike your numbers, but it rarely generates conversions because those searchers either aren’t evaluating vendors yet or they’re not looking for your specific product.

However, when you focus on low-volume, high-intent keywords, you qualify your audience before they ever click. This approach tailors your visibility to the people who are actively evaluating a solution like yours, which means more qualified leads who are more likely to convert.

That’s why long-tail keywords are your greatest asset. When you use longer terms like “project management software for finance teams” rather than just “project management software,” you reflect problem-solution queries from people who already know what they need.

And when you target these specific keywords with answers to the exact problems your ideal buyers are searching for, you’ll attract people who already want a solution like yours.

Content needs to convince a committee

Unlike consumer decisions, B2B purchases usually involve several stakeholders, like executives, practitioners and procurement teams. And each party is looking for different information before signing off.

That means your B2B content marketing requires layered messaging: strategic proof for leadership, product depth for users and clear ROI metrics for finance.

The image below shows some of the types of content that B2B SEO strategies use at each stage of the buying journey:

(Source: Adrienne Smith)

To be most effective, your B2B SEO needs to map the entire decision-making chain. Understanding what each stakeholder is trying to decide at every stage makes it easier to create content that answers their specific questions and demonstrates your authority as an expert on the topic.

Keep in mind: Ranking highly with empty content only damages your credibility. A product-focused, ‘salesy’ approach does the same.

According to the 2025 Sprout Social Index™, customers don’t want “corporate,” pushy content. Instead, a strong SEO campaign builds trust across the buying committee by showing that you understand their challenges and will deliver real results.

How social search reshapes B2B SEO

As mentioned earlier, searchers no longer only use Google to search. Now, decision-makers are turning to social media to ask questions, read reviews and validate vendors before they ever visit your website.

This shift is changing B2B SEO. Visibility now depends on understanding intent across every search channel, not just Google.

Here’s what that evolution looks like in action and why it’s reshaping how marketers think about discovery.

How social search has evolved

Social platforms have quietly become search engines in their own right. Each query reflects what the buyer is trying to figure out at that moment, whether they’re exploring options, comparing solutions or validating a decision. And they’ll go to the platform that best helps them do that.

For example, on LinkedIn, B2B buyers often search for thought leadership, in-depth case studies and content marketing that reflects real-world results. On YouTube, they look for webinars, tutorials and product explainers. And on Reddit and X, they search for unfiltered opinions and peer recommendations.

That’s why your content needs to match how and where buyers search. If decision-makers turn to Reddit for peer opinions, for example, you’ll show up with customer stories. Or if they head to LinkedIn to research solutions, you’ll be able to meet them with practical insights and real results.

When you align your content with the intent behind each platform, your target audience will be able to discover you more naturally in the places that they’re already looking.

Why social and search are interconnected

Social insights help you strengthen your SEO campaigns because they reveal what buyers care about and how they phrase their questions. When you use that data to shape your keyword research and content strategy, your web pages will start speaking the same language as your audience. This means you’ll match how people actually search and will attract more relevant organic traffic as a result.

But searchability doesn’t stop there. If your brand is easy to find on social and your content performs well, people will discover you directly through social networks, too. Then, if they’re interested in what you have to offer, they’ll often head to Google to learn more. That extra search demand boosts your visibility even further.

On top of that, when you optimize your social content with keywords, captions and hashtags, your social posts can start to rank in Google, too.

Effectively, when you shape your organic search strategy using social insights and optimize your social content in tandem, you’ll create a bridge between social discovery and traditional search engine optimization.

How social search diversifies SEO funnels

Integrating social search with traditional SEO gives you a broader, more connected funnel. This is because social platforms often catch buyers earlier, while they’re still defining their problem. When you show up in those searches, your brand becomes part of their consideration before they reach Google.

When those buyers later move to Google to dig deeper, they already know who you are and what you offer. That familiarity gives you an edge, which means your result will stand out in a list of unfamiliar names, making buyers more likely to click, explore and eventually make a purchase.

In this way, social search helps you capture attention earlier in the funnel, stay visible longer and turn early discovery into measurable growth.

The modern B2B SEO strategy framework

Modern B2B SEO works best when search and social strategies are synchronized. To achieve this, you need to build SEO and social content side-by-side so each supports the other.

Here’s a framework to use to connect your B2B SEO strategy across search and social:

Understand intent

Strong B2B SEO starts with understanding what buyers are trying to solve and the context behind what keywords they search with.

Keyword research reveals the exact terms buyers use when looking for information or evaluating solutions. But by truly understanding what searchers want to discover, your content achieves stronger resonance and greater impact.

Create for context

Early in the buyer journey, people are just realizing they have a problem. This is where social posts are going to be most relevant. Posts, short videos or infographics spark awareness by showing a problem, hinting at a solution and linking to more info on your website.

For example, Acoustic’s LinkedIn carousel gives tips on using audience insight to improve marketing performance. It’s quick to digest, sparks curiosity and helps early-stage buyers recognize their problem. The post then links to a detailed blog article that explains how its tools solve this issue.

(Source: LinkedIn)

That link does double duty. It moves potential customers deeper into the funnel, guiding them from curiosity to consideration.

When your content reflects what buyers actually need at each stage, you’ll build trust instead of frustration. That way, you’re not overwhelming new audiences with technical detail or giving decision-makers surface-level fluff. You’re meeting people where they are instead and then help them take the next step.

Optimize for humans and algorithms

Effective B2B SEO is both search-friendly and human-friendly. This means your content should be simple for search engines to understand and index and genuinely useful to the people reading it.

Remember: People read the internet differently than a book. They scan, jump between subheadings, skim visuals, and skip to what’s most useful.And they often do it on a small phone screen. That means your content needs to speak the language of online readers: short paragraphs, clear headers, concise sentences and visuals that guide attention to what matters most.

This same clarity also helps Google. When your structure makes sense, Google can clearly see what your page is about and match it to relevant search queries. Add in the technical details—like descriptive headers, accurate meta descriptions, alt text and schema—and you’re speaking Google’s language.

This combination creates content that performs for humans and algorithms alike, amplifying your visibility while maximizing reader engagement.

Measure and refine

Search intent changes constantly, so your strategy has to evolve with it as buyer language and search patterns shift over time. That’s why strong B2B SEO marketing is a cycle: observe, adjust and evolve.

By tracking performance across both search and social media, you’ll be able to see which topics attract attention, which posts drive conversions and where you need to rethink your SEO marketing efforts. With the right analytics tools, you replace guesswork with data that shows what truly connects with your audience and where to double down.

Tips for creating an effective B2B SEO strategy

The modern B2B buyer journey is complex and spans multiple channels. To ensure your brand is discovered—and chosen—you need a strategy that moves with your customer. Below are the core, actionable steps you can take right now to create a high-performing B2B SEO strategy that drives real business impact.

Build buyer personas using real audience data

You might think you know who buys your product, but data often tells a different story. Maybe you built a tool for IT teams, only to discover that HR uses it to track holiday requests. Or you spent months targeting CFOs when it’s actually the interns who are using your tool to make prettier reports.

That’s why the best buyer personas come from real data, not hunches. Using analytics, CRM insights and social listening, you’ll see who actually engages, who buys and how they behave. After all, the people who are already chasing your product are the real personas. And the easiest audience to win over is the one that looks like them.

When you base personas on real buying and engagement data, you spot how your best buyers search, talk online and interact with content. This process puts you in a stronger position to create more of what resonates to attract more people who act just like them.

Combine keyword research with social listening for smarter insights

Traditional keyword research tells you what people type into Google. Social listening tells you what they’re talking about in their own words. Put them together and you’ll spot intent before it peaks.

For example, noticing increased LinkedIn chatter about ‘AI security compliance’ is your early signal to create content before it becomes the next crowded keyword. By combining keyword data with real-time social insight, you’ll change your SEO strategy from guessing what people might search to understanding what they’re already thinking about. This approach keeps you ahead of demand so you’re not scrambling to catch up.

Social listening adds another layer by showing how your buyers describe their challenges, priorities and pain points in their own language. Creating content with that context can increase its impact and reach to your audience.

Optimize your website for visibility and experience

Signals like fast load times, mobile-friendly layouts and clear structure signal that your site is easy to use, telling search engines it’s worth ranking. After all, who stays on slow sites with messy content?

Clean design, accessible formatting and fast loading speed make your site smoother for readers, while structured data, clear meta tags and consistent E-E-A-T signals show Google that your content is trustworthy and relevant. Together, these optimizations signal to both people and search engines that your site is trustworthy and worth the click.

Create content for every stage of the B2B buyer journey

At every stage of the buying journey, decision-makers are asking different questions. Your job is to recognize what they’re asking and where they’re asking it, then answer in the format that fits. That way, your content will feel less like a pitch and more like a conversation that moves buyers naturally down the funnel.

When you’ve aligned your content to the buying stage, the next step is ensuring you’re visible across all the search channels they use—and today, that includes social media.

Integrate social search into your SEO strategy

Social media search is now part of the discovery journey. Understanding how people compare and validate solutions on social media boosts both your SEO signals and the trust buyers feel when they find you.

That’s why it’s essential to optimize your social content with relevant keywords, consistent posting, descriptive captions and hashtags that mirror how your audience actually searches and talks on social. Doing so increases visibility where intent actually happens and drives people toward your site when they’re ready to dig deeper.

Here are a few ideas on how to use each platform or network:

• LinkedIn: Publish educational posts that answer professional intent queries.
• YouTube: Create long-form explainers that mirror “how to” searches.
• Reddit: Join relevant threads to build trust and earn backlinks naturally.
• TikTok and Instagram: Use short, visual posts for early-stage awareness.

Leverage influencers to expand organic visibility

Influencer marketing is a powerful organic discovery strategy because creators act like human search signals, which helps your brand surface naturally in the right conversations.

When credible voices in your industry share or reference your content, you’ll reach new audiences, build trust and earn backlinks that strengthen your SEO. This process gives you a wider reach and more credibility without relying solely on ads.

To explore how Sprout’s Influencer Marketing Platform will help you find influencers that fit your brand, schedule a demo now.

Measure what matters and optimize continuously

Search intent, algorithms and buyer behavior evolve constantly. To keep your content relevant, you need to move with these shifts.

To do this, track what drives qualified traffic and real engagement, then refine your strategy to align with what performs.

How Sprout helps you connect SEO and social insights

Today, strong B2B SEO depends on understanding how people search, talk and make decisions across every channel. That’s where Sprout Social helps. It surfaces the social insights that show how your audience discusses their needs, allowing you to connect what they say on social with how they search on Google.

Here’s how Sprout helps you turn social insights into smarter SEO decisions:

Listen to what your buyers are searching for

Sprout Listening helps you understand what your audience really wants. It does so by surfacing the exact language buyers use, the questions they ask and the pain points that drive conversation.

These insights offer early intent signals that guide your B2B SEO and social media strategy, which helps you create content that matches how people actually think and search.

Prove impact with analytics

Sprout’s Premium Analytics, an add-on for Sprout’s Analytics, gives you a comprehensive view of how your social content performs across channels and shows what drives engagement, reach and clicks. With it, you see which posts and campaigns resonate most with your audience and which formats inspire the most action.

When you connect Premium Analytics with Google Analytics 4 (GA4), you’ll be able to connect the data story of how your brand’s social interactions influence traffic, on-site behavior and lead generation.

Together, Sprout and GA4 give you a data-driven picture of how social activity drives measurable SEO impact.

Turn insights into content that ranks and resonates

When you combine social listening with search analytics, you see not only what buyers are searching for but also why they care and how they talk about the problem. That clarity gives you the language, examples and angles your audience already connects with.

From there, you will shape content that does two things at once:

• Ranks by aligning with the terms and intent behind high-value searches
• Resonates by reflecting real buyer questions, phrasing and priorities

The result is content that performs in Google and feels relevant in social feeds and communities, reinforcing trust, encouraging engagement and strengthening your presence across every touchpoint.

Build a B2B search that drives lasting impact

B2B SEO has shifted from chasing clicks to building a connected presence that supports real buying decisions. The buying journey is now a multi-step process that spans different channels. Combining SEO with social insight allows you to meet high-intent audiences wherever they search.

Sprout Social reveals the language, topics and signals that matter to audiences, allowing you to shape a search strategy that aligns with how buyers actually think and decide.

Try a free demo today and start building a B2B search strategy that drives lasting growth.

The post B2B SEO: How to turn search intent into revenue with a social-first approach appeared first on Sprout Social.

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37 essential Instagram metrics to measure performance in 2026

The only constant in life is change, and that’s especially true for social networks. Meta in particular is no stranger to evolving their networks, and Instagram in particular is doubling down on creators.

Instagram made a significant shift in how it measures and displays content reach, moving away from the long-standing “impressions” and “plays” metrics to a new, universal “views” metric. This update also includes renaming “plays” to “views”, and applies across all content types, making views the primary metric shown in dashboards and Instagram analytics tools. The aim is to better enable creators in particular to track and measure their success.

This change reflects Meta’s intent to provide a clearer, more unified picture of how often content is actually seen or played, regardless of format—offering brands and creators a more granular look at true audience engagement.

As brands adjust to this new measurement standard, understanding which Instagram metrics to track—and how to interpret them—has never been more important for evaluating content performance and refining social strategies. This article will walk you through what ‘views’ actually mean and 36 other Instagram metrics you can track.

What are Instagram metrics?

Instagram metrics are measurements of performance that help you gauge how your Instagram content is doing and how your audience is responding to it. Instagram metrics include how many people viewed, interacted with and liked your content.

We’ll talk about specific social metrics later on, but some of the key Instagram metrics you should be measuring include reach, views, impressions, engagement rate and connected reach (or follower growth).

Why you should track your Instagram metrics

If you manage your Instagram account without ever looking at your social media analytics, you’ll be left in the dark when it comes to understanding the results of your efforts.

These efforts likely coincide with company or department goals (or even just your own Instagram KPIs), which will naturally help inform which Instagram metrics you should be reporting on.

Therefore, when answering the “why,” you’ll also reveal your key IG metrics to report on. Here are three reasons why you should be tracking your Instagram metrics.

Instagram metrics show which content your audience prefers

If you’re testing different types of content, you need to check out your post metrics to see which types are getting the most attention. Having this knowledge helps you create an Instagram content strategy that resonates with your audience by consistently posting their preferred types of content.

Instagram metrics keep your strategy in line with company objectives

If your current goals are to increase your company’s engagement, you’ll want to make sure you’re actually making that happen. Same goes for if you’re wanting to increase views or post traffic. You need to be able to check the metrics to measure growth to see if you’re hitting your KPIs.

Instagram metrics help you measure specific campaign success

If you’re running a major campaign on Instagram (let’s say for a product launch, holiday sale or important partnership), you want to know how well the campaign is performing. Your Instagram metrics let you see this so you know if you need to adjust your messaging or not.

How to track Instagram metrics

In order to view insights and metrics on Instagram, you need to have an Instagram business or creator account. Once you have a business account you can view Instagram metrics on a social media marketing platform like Sprout Social or natively via the app.

How to track Instagram metrics using Sprout Social

Sprout Social makes it easy to track your performance with clean, visual reports.

From an overview of reach and engagement to follower growth to post-level breakdowns, all your data is laid out in a way that’s easy to understand and act on.

Below is a quick step-by-step for accessing your Instagram metrics in Sprout.

Step 1: Don’t have a Sprout Social account? No problem, start a free 30-day trial with your business email (you don’t need a credit card).

Step 2: Log into Sprout Social, click on Connect a Profile on the right and select Instagram.

Step 3: Follow the prompts to connect your Instagram account to Sprout.

Step 4: From the dashboard, click on the Reports tab in the left-hand menu bar.

Step 5: Select Instagram Business Profiles under the Profiles by Network category.

Here you can track different Instagram metrics like views, engagement and follower growth alongside other useful analytics (like demographics).

And if you want a quick overview of your overall Instagram performance, here’s what that looks like in Sprout’s report:

You can also see your top posts to understand content performance better.

Step 6: Use the filters to select specific Instagram profiles and set your desired date range.

Pro tip: You can also access cross-network reports (e.g. Post, Profile and Tag Performance Reports) in Sprout to analyze how your Instagram metrics fit into your overall social strategy.

How to track Instagram metrics using the Instagram App

There are a couple of different ways to access your insights from the Instagram app. (Keep in mind that these are only accessible on the mobile app and not on desktop.)

1. Head to your profile and tap on the Professional dashboard button. The very first option is your account insights for reach, engagement, followers and content. Tap each category to view specific metrics related to it.

2. You can also tap the hamburger menu icon in the top right corner of your profile and then tap Insights to access them directly.

You can find all of the below metrics inside your Instagram Insights—or you can take advantage of a third-party analytics tool like Sprout Social to get even more in-depth reporting.

37 key advanced Instagram metrics to track

Let’s explore 36 Instagram metrics and walk through what each means. You’ll see these metrics in Instagram’s native analytics, and we’ll share where you can find them in Sprout Social.

Awareness metrics

While several different metrics make up this category, Instagram considers “views” to be the primary metric users should look at to understand how your content is performing regardless of format. Why views? Instagram believes this is a stronger indicator of success over follower count and impressions. This makes sense given reach has a stronger correlation to discoverability, which Instagram’s algorithm and user behavior seem to favor.

1. Views (formerly plays)

The number of times a reel started to play or was replayed, and the number of times a non-reel appeared on a user’s screen. This is the primary metric used across all organic and boosted media on Instagram. The ‘plays’ metric is being phased out and relabeled ‘views’.

In Sprout, you’ll find views in the Instagram Business Profile report, displayed as a chart within the Overview tab.

2. Replays

Distinct from initial views, Replays tracks how many times users watched your video content more than once. This is a new metric if your Replay count is high relative to your Reach, it signals to the algorithm that your content is sticky or loop-worthy, often triggering a push to the Explore page.

3. Reach or content reach

The total number of unique viewers a post has. Reach and impressions are often confused because they are similar. Here’s a quick explainer: If you were to see a post three times, that’s considered three impressions, but you would only count as one person reached.

To find your reach in Sprout, head over to your Instagram Business Profiles Report. Your reach is located in the exact same section as your views. You can see total and percent change right below your impressions metric, making it easy to see both at once.

4. Reach by region

The number of unique users who have seen your content, segmented by geographical location. So you know which areas are more engaged with your content.

5. Impressions

The number of times an individual piece of content was displayed to users. Instagram recommends looking at “views” instead of impressions, and impressions will no longer appear within Instagram Insights. It will continue to be available in other tools, such as Meta Ads Manager and Sprout’s cross-network reports.

In Sprout, you’ll find impressions in the Cross-Network Reporting, where views are included in the Impressions metric. Below is an example of the Profile Performance Report, which includes impressions for all your connected profiles.

6. Profile visits

The total number of times users have visited your social media profile over a specific period. This metric is useful for gauging interest in your brand.

7. Brand mentions

The number representing how often your brand is mentioned on social media platforms. This can include social mentions like direct @-mentions in comments, captions and Stories. It helps to measure brand visibility and engagement.

8. Branded hashtags

The number of times others use the hashtags specifically created for your brand or campaign. This aids with tracking the impact of campaigns or promotions. You can view hashtag analytics in Instagram natively or using a social media management tool.

9. Share of voice

The measure of the market your brand owns compared to your competitors. Share of voice measures the amount of conversations about your brand compared to competitors. It acts as a gauge for your brand visibility and how much you dominate the conversation in your industry. The more market share you have, the greater popularity and authority you likely have among users and prospective customers.

10. Content you shared

This includes any content you’ve posted and shared across Stories, feeds and video.

12. Interactions

Any action users take when they like, share, save, comment or reply to your content. The location of this metric in Instagram Insights has shifted with the introduction of “views”.

12. Saves

The number of times a post has been bookmarked.

Alongside sends, saves is a high-value signal. The algorithm weighs a save significantly heavier than a like because it indicates the user found the content valuable enough to return to later.

To find this in Sprout, head to your Instagram Business Profiles Report. You can view the total number of saves on your posts and Reels here. You can also track the number of saves on individual, high-performing posts by locating the Post Performance section of the report.

13. Sends (formerly Shares)

Renamed from Shares, Sends tracks the number of times a post/content was sent privately to another user. In 2026, Sends per Reach is a powerful viral signal for the algorithm. A private share indicates a personal endorsement and high relevance, which Instagram prioritizes heavily over public likes.

14. Instagram Stories views

The amount of people who viewed an Instagram Story. You can also see replies, impressions and navigation for each slide in a Story.

Engagement metrics

These metrics go a layer deeper, giving you insight into how people are interacting with your content and brand. In Sprout, you’ll get a granular view in the Post Performance Report, where you’ll see a breakdown of the performance for each Instagram post.

15. Engagement rate

This metric refers to the percentage of your following that’s engaged with your content whether it’s liking, commenting, sharing or saving.

16. Engagement rate by follower

This metric calculates the engagement (likes, comments, sends) a post receives relative to the number of followers you have. It provides a percentage to assess how effectively your content resonates with your audience.

17. Engagement rate by impressions (views)

This measures the percentage of viewers who interacted with your content (by liking, commenting, saving and, where available, sending it) after coming across it. With the deprecation of impressions, this is often calculated using “Views” or “Reach” as the baseline for total audience. Unlike engagements per follower, this metric focuses on everyone who actually saw your content, rather than just your follower base.

In Sprout Social, look for the engagement rate metric in the Overview section of the Instagram report. You’ll see the engagement rate (per impression) in a chart, which you can customize to show organic, paid or both.

18. Saved posts

The number of times users save your posts. This metric indicates the value or interest users find in your content because they want to refer to it later.

19. Comments per post

The average number of comments each post receives. This metric shows how much your content prompts conversations.

20. Click-through-rate

The percentage of people who see an Instagram ad and click on it. It helps measure how effective your paid content is at driving action.

21. Average watch time or retention (formerly video completion rate)

Replacing the binary video completion Rate, this metric tracks the average time users spent watching your Reel. With Reels now supporting durations up to 20 minutes, completion is less relevant than retention. A user watching 3 minutes of a 10-minute video is a strong signal, even if they didn’t “complete” it.

22. Accounts engaged

This refers to the number of unique accounts that interacted with your content. This includes demographics information from the profiles you reached, such as top cities and countries. The location of this metric in Instagram Insights has shifted with the introduction of “views”.

23. Accounts reached

The number of unique accounts that have seen your content at least once. This includes the demographic information on the accounts you reached, such as top cities and countries. It also includes your followers and non-followers. The location of this metric in Instagram Insights has shifted with the introduction of “views”.

24. Live interactions

The number of comments and shares for a stream on Instagram Live.

25. Profile interactions

This metric tells you how well your Instagram profile drives action or generates leads by measuring profile clicks. For example, how many people are clicking on your contact button? How many are visiting your website? How many are getting directions to your business location?

In your Sprout Social Instagram Business Profiles Report, you can find this metric in Profile Actions within the Performance Summary or under the Engagement section of the report.

26. Peak concurrent viewers

This refers to the busiest point of the livestream when there were the most viewers.

27. Accounts reached during broadcast

The number of profiles that came across the livestream.

28. Most engaged hashtags

Your top-performing hashtags with the highest engagement. Instagram hashtags encourage engagement and provide another lens on your audience and what they are searching for on the platform.

Other metrics to track

The following metrics provide specific insights in your content and audience that can help you determine the health of your strategy and specific tactics.

29. Total followers

The sum of every profile that follows your account. View your follower growth, top locations, age ranges and times they’re most active on Instagram.

30. Follower growth rate

The percentage rate your followers are increasing over a specific period to the number of followers at the start of that period.

Sprout enables you to analyze various aspects of your follower growth, from a comprehensive growth chart to percentage growth. Select the time period to see the differences in followers gained and lost for that reporting period with the Instagram Business Profiles overview. You can then dive into the Post Performance Report to see what content resonated most (and least).

31. Engagement rate by reach

This metric measures the engagement a post receives relative to the number of unique users who saw the post. It provides insight into how engaging your content is to those who see it, not just your followers.

32. Click-through rate from bio

The number of clicks generated from the links included in your bio relative to the number of profile visits.

33. Story completion rate

The percentage of viewers who watch your entire Instagram Story from start to finish without skipping. This metric is useful for evaluating how compelling your Stories are.

34. Audience growth over time

The amount of followers you lost or gained over time.

35. Audience demographics

The age, gender, location or other characteristics of your followers. Instagram’s native analytics data include audience demographics (age, gender, location). These data points can highlight whether you’re getting in front of your target audience via Instagram or not.

36. Traffic

The number of visitors Instagram drives to your website.

37. Instagram ad analytics

This refers to the performance data available for Instagram advertising. You can check Instagram ad analytics in a few ways, including Ads Manager. It shows your campaign performance overview, demographics, delivery data, campaign spend and cost per result.

Start tracking your Instagram metrics today

With so many different metrics and ways to cut your Instagram performance data, the real success comes from narrowing your focus to the metrics that truly align with your business goals—whether that’s boosting engagement or increasing conversions. Honing in on the most meaningful data points will help you prove the value of your Instagram efforts, optimize your campaigns and ultimately achieve stronger business outcomes.

With Sprout’s Instagram analytics, you’ll be able to customize reports to highlight the specific data that’s translating to ROI, as well as go deeper with competitive comparisons, social listening and more. Our AI-powered analytics will free up valuable time for you to make smarter, more strategic decisions without getting bogged down by tedious data mining. See for yourself by taking advantage of our free 30-day trial.

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7 real-world examples of brands using Sprout Social AI to drive results

As social media marketing matures, the role of the social team continues to grow alongside it. In a single day, one team might publish content, manage a spike in comments, respond to customer questions and explain performance to leadership.

Each task produces new messages and signals to handle and analyze, which is why AI has become a core part of day-to-day social operations.

Audiences are on board with this shift. According to the Q4 2025 Sprout Social Pulse Survey, 65% of global social users are comfortable with companies using AI to deliver faster customer service on social.

Still, comfort alone isn’t enough. What matters is how effectively AI supports everyday work.

In this article, you’ll get an overview of how brands use Sprout Social AI. You’ll also get to see real-world examples of brands using Sprout Social AI to improve customer care, sharpen listening, optimize content and accelerate impact across social.

How brands use Sprout Social AI

Sprout Social AI assists social teams across the platform, showing up wherever teams need clarity, speed or context. Here are the key ways brands use it today:

• Content creation and optimization: Draft captions faster, adjust messaging before publishing and improve performance with AI-guided suggestions.
• Publishing and scheduling: Identify optimal send times based on your audience’s activity.
• Social listening: Analyze large volumes of conversations to surface themes, sentiment shifts and emerging topics in real time.
• Analytics and reporting: Generate summaries and pull out patterns from performance data.
• Customer care and response management: Triage messages, prioritize urgent or high-risk issues, and automate responses to routine inquiries.
• Competitive and trend analysis: Track competitors and monitor market signals to spot changes early.
• Advocacy: Surface approved content for employees and measure the impact of their sharing.
• Influencer marketing: Discover creators aligned to your brand values, evaluate partnerships and report on campaign performance.

7 examples of brands using Sprout Social AI in action

AI delivers the most value when it helps teams solve clear, immediate problems. That might mean managing an inbox that’s growing faster than responses can keep up, or understanding why engagement suddenly drops without a clear explanation.

The brands below turned to Sprout Social AI to meet issues like these head-on. Each example breaks down the challenge the team faced, how they applied specific Sprout AI capabilities and what changed as a result, from faster response times to stronger engagement.

1. Honda: Intent-based inbox management for better customer care

Honda’s U.S. social team managed comments, messages and community engagement across platforms with a team of just four people. As volume increased, inbox triage quickly absorbed hours each day.

The team needed a way to organize incoming messages, surface high-priority conversations, and reduce the time spent sorting and reassigning cases, especially as social became a key channel for customer support and engagement.

What the team needed

• Less manual effort spent managing inbox volume
• Better prioritization for high-value engagements

How Honda US uses Sprout Social AI

• Sentiment analysis analyzes incoming messages for tone and purpose before routing them by urgency. This move reduced daily inbox management time from about five hours to two, without losing sight of critical customer questions.
• Intent analysis and hybrid automated rules ensure messages reach the right team members quickly. Over time, this helped cut time spent in the Smart Inbox by up to 40 percent, freeing capacity for content planning and proactive analysis.
• Tagging and intelligent filters surface high-value interactions, such as comments, shares and direct messages. This focus contributed to a 91% high-quality engagement action rate, well above the industry benchmark.

As Allie Coulter, Enterprise Social Media Practice Lead at Honda US, shared, “The fact that the Sprout team listened and really understood our process, which then helped influence enhancements to the tool, that’s a game changer.”

Watch the video to hear more.

2. Caesars Entertainment: Streamlining content creation and social listening

Caesars Entertainment manages an extensive portfolio of hospitality and entertainment brands, each with its own audience, channels and campaigns.

Every day, their social team works across multiple accounts, responds to customer questions and monitors a high volume of brand conversations. Accessibility is also part of the mandate, with content needing to work for all audiences.

Caesars also uses social media to support its employer brand, sharing team member stories and open roles via dedicated careers accounts to connect with current and future employees.

To manage all of that, Caesars uses Sprout Social AI for both content creation and social listening.

What the team needed

• Varied, on-brand content without repeating copy, across brand and careers accounts
• Accessibility support, including alt text at scale
• Faster ways to analyze large volumes of social conversation

How Caesars uses Sprout Social AI

• AI Assist generates multiple variations of campaign and employer brand copy, helping the team avoid repetition when publishing across multiple accounts. It also creates alt text for images, reducing manual effort while supporting accessibility. Bianca Shaw, Head of Social Media & Digital Reputation at Caesars Entertainment, shared how her team uses AI Assist in this Instagram post

• Trellis, Sprout’s AI agent, replaces manual listening work by letting the team ask questions in plain language and quickly explore sentiment, contributors and detractors.

As Bianca shared during a recent Breaking Ground event, “Trellis has provided so much ease in being able to extract a lot of the information that would normally take me so much time and bandwidth.”

3. SKP Creative: Optimizing publishing and sentiment analysis

SKP Creative is a full-service agency serving clients across social, digital, traditional marketing, reputation management and crisis communications. Their work involves managing hundreds of client profiles across multiple networks, with a steady stream of DMs, mentions and comments that require timely, accurate responses.

What the team needed

• One place to manage incoming messages across hundreds of profiles
• Clear sentiment signals to guide tone and prioritization
• Data-backed guidance on when to publish content
• Reporting that combines organic, paid and competitive metrics

How SKP Creative uses Sprout Social AI

• Sentiment analysis within Sprout’s Smart Inbox helps the team quickly understand tone and urgency across incoming messages, making it easier to prioritize responses across accounts.
• Optimal Send Times informs publishing decisions, helping teams schedule content based on when audiences are most likely to engage.

“When you’re managing hundreds of client profiles across multiple networks, message volume quickly becomes unmanageable, but Sprout’s Smart Inbox makes handling that chaos feel effortless,” says Tolk Persons, Director of Analytics at SKP Creative.

4. Care to Beauty: Scaling influencer marketing with data-led discovery

Care to Beauty is a global online retailer specializing in dermatologist-backed cosmetics and premium beauty products, serving customers in more than 180 countries.

The brand offers an expert-led shopping experience rooted in education and accessibility. Influencer marketing plays a central role in that approach, centered on long-term partnerships with creators who build trust across global markets.

As the business grew, Care to Beauty’s influencer program grew with it. At first, the team used a mix of influencer tools and spreadsheets to manage applications and campaigns. However, this approach became difficult to sustain as creator interest increased.

What the team needed

• A faster way to evaluate and vet influencer applications
• Better visibility into audience demographics, interests and authenticity
• One place to manage campaigns, partnerships and performance data

How Care to Beauty uses Sprout Social AI

• Influencer Marketing by Sprout Social helps the team filter and identify cosmetic influencers based on audience quality, demographics and alignment with brand values. As a result, they reduced time spent analyzing profiles by 75% and 10X influencer-attributed sales compared to the program’s performance in the previous sales period.

As Anistalda Gomes, Creative Content Lead at Care to Beauty, explains, “What immediately stood out was the robust data and filtering capabilities. It helped us find the right influencers for each market much faster and with more confidence that they would be aligned to our strategy.”

5. Benefit Cosmetics: Using social listening and analytics to stay ahead of the curve

Benefit Cosmetics runs one of the most recognizable social presences in the beauty industry. With multiple campaigns, launches and fan-driven moments happening at once, the team relies on social data to stay close to what audiences care about and track evolving conversations across channels.

Listening and analytics play a central role in that work. Benefit uses social data to understand performance and inform content decisions across campaigns.

What the team needed

• A reliable way to identify which posts and formats drive engagement and acquisition
• Faster visibility into emerging industry themes and trends
• Competitive benchmarks to see how the brand compares within the beauty category

How Benefit uses Sprout Social AI

• Analyze by AI Assist for Listening helps surface significant words, phrases, hashtags, emojis and Smart Categories within listening topics. Instead of scanning dashboards, the team gets clear summaries that highlight what’s gaining traction and why it matters.
• Social media analytics in Sprout show how content performs across channels, helping guide the team’s content
• Competitive reporting brings industry benchmarks and competitor data into the same view, making trend analysis easier to act on.

“Having these tools from Sprout has helped us better understand what our audience is looking for and enjoys seeing,” says Irene Xu, Assistant Manager of Social Media, Benefit Cosmetics.

6. Paychex: Strengthening social responses with Enhance by AI Assist

Paychex is a leading provider of Human Capital Management solutions. They support roughly 800,000 businesses with payroll, HR, retirement and benefits solutions.

Before adopting Sprout Social, the Organic Social team primarily operated in a reactive, publishing-only model. Social posts were more of a final step than a strategic input. At the same time, the Care team managed social responses in a separate platform, using legacy systems and spreadsheets for reporting. This setup required many additional steps and handoffs, diverting time from thoughtful customer engagement.

What the team needed

• Help crafting social-friendly responses that match the brand voice and tone
• A way to move beyond scripted templates without slowing response times
• Better alignment between publishing, care and reporting processes

How Paychex uses Sprout Social AI

• Care representatives use Enhance by AI Assist suggestions to develop more conversational, brand-aligned post captions and replies while maintaining a human touch.

As Michelle Latoy, 24/7 Enterprise Manager at Paychex, shared, “We’re not trained on social media. Our agents are thinking about it with a service mindset. Using Sprout’s AI functionality to help rewrite responses makes them more personable.”

7. Purple Square CX: Using AI-powered tagging and analytics to improve content strategy

Purple Square CX is a customer experience advisory that helps organizations improve how they engage, retain and build loyalty with their customers. Their work spans CX strategy, marketing automation and customer data platforms, often supporting teams that manage complex datasets across multiple tools and channels.

Because Purple Square works closely with clients on measurement and optimization, social analytics help them understand what content performs, why it resonates and how teams should adjust their approach over time. Manual tagging and fragmented reporting made it harder to consistently track themes and evaluate performance at the level their work demanded.

What the team needed

• A reliable way to tag social content consistently
• Precise performance data tied to specific themes and campaigns
• Less manual effort spent organizing and analyzing posts

How Purple Square uses Sprout Social AI

• AI automation and tagging suggestions help the team apply relevant tags quickly and consistently across content. Custom tags enable deeper reporting, making it easier to connect content decisions to outcomes.
• Advanced analytics enable them to analyze tagged content and understand how different themes perform over time.

As Saud Shahid of Purple Square CX shared, “What I like best is the custom tagging system paired with advanced analytics. The AI-powered tagging suggestions are a time-saver, ensuring consistency and efficiency across all content.”

What these brands have in common

These brands span a range of industries, from utilities and automotive to beauty and professional services. Yet the way they use AI on social looks surprisingly similar. Here’s a breakdown.

1. First, AI functions inside existing workflows. AI Assist helps teams draft and refine copy in the same tools they use to publish. Automated Rules and bots sort and collect information before a human steps in. Tagging suggestions and sentiment analysis run alongside analytics teams’ existing tools.
2. Teams act on what AI surfaces. Insights don’t sit in dashboards. They use social intelligence to inform routing decisions, publishing schedules, creator selection and response priorities.
3. Finally, human judgment stays at the center. People still set tone, decide what matters and handle complex conversations. AI handles repetitive steps, pattern detection and initial passes, giving teams more time to focus on context and decision-making.

Overall, these teams treat AI like any other tool. They use it for everyday tasks, keep what helps and drop what doesn’t.

Gain stronger, smarter results with Sprout Social AI

The examples in this article show how teams across industries are already putting AI to work in practical ways. If you’re thinking about what that could look like for your social team, the next step is to see it up close and decide where it fits. Sprout Social AI gives teams a place to start, test and build confidence over time.

Request a demo to explore how it could support your team’s day-to-day work.

The post 7 real-world examples of brands using Sprout Social AI to drive results appeared first on Sprout Social.

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How to improve alumni engagement with social media: A guide for UK institutions

The days of mass emails and faceless alumni newsletters are over. Modern graduates demand genuine, two-way conversations and personalised experiences. To truly unlock loyalty, mentorship, and vital support, you must shift your strategy. Activate your presence where your alumni already are: on social networks. This is where deeper connections are forged and sustained, long after graduation day.

For UK universities, this means turning social from a broadcast channel into a community hub where two-way conversations thrive. A strong social media strategy enables alumni engagement teams to build active, personal and measurable alumni relationships.

Here’s how UK institutions can strengthen their alumni ties through social.

Why alumni engagement matters more than ever

Strong alumni engagement fuels every part of an institution’s success, from fundraising and mentorship to reputation and recruitment. But the way alumni keep in touch with universities is evolving. In today’s digital-first culture, those connections increasingly begin and grow on social media.

Here’s how alumni engagement is evolving across the UK.

The state of alumni engagement in the UK

Recent UK data shows that alumni want to stay connected with their past universities, but on their terms. According to the British Council’s Alumni Voices survey of international graduates of UK education, almost 80% prefer to hear from their former institution on social media.

Past students also value the real-world impact of these connections. In fact, as Universities UK found, 78% of UK graduates agree that support from their university has helped them find a job.

But a significant gap still exists between alumni enthusiasm and universities’ capacity to reach them. Access’s 2024 VAESE report found that budgets for outreach have decreased over the past decade for 30% of alumni relations professionals. That’s despite 65% saying that increasing engagement was their top priority. On top of this, 15% admit that they struggle to compete for alumni attention amid the noise of all other organisations trying to engage them.

With lower outreach budgets and too many messages vying for alumni attention, generic email updates and once-a-year mailers clearly don’t cut it anymore.

This environment provides an opportunity for social. Alumni want you to make it easy for them to see opportunities in mentoring, volunteering, fundraising and attending reunions. Social networks offer the ideal place for precisely this kind of connection.

Social provides a built-in space for genuine, two-way communication in a place where alumni already spend their time. It also lets you share relevant updates, celebrate achievements and spark meaningful conversations that strengthen your public story and bring alumni back into the fold.

What today’s alumni expect on social

Today’s alumni want quick replies, content that speaks directly to them and stories that reflect their stage of life.

But where you reach them matters too. Alumni expect you to meet them where they already are, and that varies by generation. If you’re looking for mentors or donors, for instance, you’ll likely find more Gen X alumni on Facebook. But if you want content creators or event ambassadors, you’ll reach Millennials and Gen Z more effectively on Instagram or TikTok.

The 2025 Sprout Social Index™ UK Edition shows that Instagram remains the network people use most to keep up with what’s current, followed by Facebook and then TikTok. However, different age groups still gather in different digital “hangouts”, so where your audience spends time may vary by generation.

As Sprout’s 2024 Social Media Content Strategy Report shows, Instagram tends to pull in Gen Z and Millennials, Facebook remains the mainstay for Gen X, and TikTok’s audience is largely Gen Z.

So your job isn’t to post everywhere. Instead, it’s to map alumni cohorts to the channels they actually use, then serve them content that feels relevant to them and build a community around it.

How to build a social-first alumni engagement strategy

Your university has thousands of alumni, all with different goals, careers and interests. Knowing who they are and what they value helps you celebrate their achievements, support their ambitions and connect them with like-minded peers.

To capture the right alumni attention, start by grouping them based on shared interests, goals and experiences. Then tailor your outreach to deliver the updates, opportunities and recognition that matter most to them.

Here’s how to use social to segment your alumni, tailor your content and create the kind of engagement that lasts:

Segment your alumni audience

Not every graduate wants the same kind of message. Segmenting alumni helps you send the right message to the right person.

To start, use your analytics tools to review patterns in your alumni data. Look at graduation year, location, degree discipline, giving history and preferred social channels. For example, you might find that graduates aged 22–30 use Instagram and TikTok for career inspiration, while donors aged 40–55 prefer LinkedIn and Facebook for corporate alumni engagement opportunities.

Once you know who your audience is and where they spend their time, tailor your content to each group in the following ways:

• Younger alumni: If your younger alumni spend more time on your university’s TikTok, focus on short-form video, Reels or Q&A Story stickers that highlight early career journeys or social impact projects. These formats feel personal and immediate, helping newer grads see your institution as a continued part of their story.
• Mid-career professionals: If this group leans toward LinkedIn, try posting mentorship opportunities, alumni spotlights or career milestones. For audiences that value professional growth and recognition, content that connects their success back to the university strengthens loyalty and pride.
• Older graduates and long-time supporters: If older alumni are more active on Facebook, offer nostalgic throwbacks, event recaps and community recognition posts. These types of content evoke emotion and shared history, which reinforces their long-term bond with the institution.

Remember, you’re aiming to create mini-communities that reflect different stages of life.

Choose the right channels and content

Each social network serves a distinct purpose in your alumni engagement strategy. Understanding the role of each network helps you match your message to the audience and their mindset.

Here’s how to use each social network to strengthen alumni connections across every stage of their journey:

LinkedIn for professional storytelling

LinkedIn is where alumni showcase their careers and build credibility, which makes it ideal for highlighting the professional impact of your institution. Use this network to post success stories and mentoring opportunities. You could also share alumni-led initiatives that highlight alumni achievements and encourage others to take part in the community. Try short videos on how university experiences shaped careers or carousels highlighting alumni businesses to strengthen professional pride and connection.

Here’s an example post of how the University of Cambridge uses LinkedIn to showcase its alumni initiatives:

(Source: LinkedIn)

Instagram for visual connection

Instagram thrives on authentic, emotional storytelling. Post Reels that reflect this authenticity, like alumni life updates, throwback photos or quick polls about favourite campus memories. For example, a #WhereAreTheyNow series will bring faces and stories back to life in a format that alumni will love to share.

Facebook for community and nostalgia

Facebook connects multi-generational alumni through shared memories. Facebook Groups offer the perfect place to reminisce, share updates and keep long-running traditions alive. Try posting reunion albums, “On This Day” throwbacks or old campus photos asking, “Who remembers this spot?” These nostalgic posts invite conversation and reignite lasting bonds.

TikTok for creative engagement

TikTok helps you reach younger alumni through humour and trends, so lean into playful, nostalgic content. Share quick “Then vs Now” videos, post-uni life hacks or glow-up clips. Another option is to run challenges like #UniThrowback, inviting grads to post old campus clips or first-day photos, tagging friends and the university to keep the community conversation going.

Celebrate and recognise your alumni

Alumni engagement grows when you recognise and value your graduates’ achievements. You can celebrate these milestones with posts that spotlight promotions, new ventures, awards and family announcements.

Here’s a great example post by the University of Leeds that shines a spotlight on its Forbes 30 Under 30 graduates:

(Source: Facebook)

To further widen your reach, tag the alumni in the post and encourage them to share it with their networks.

But how do you uncover these stories? Encourage your alumni to share content about their new ventures and use social listening tools to track mentions and related keywords to surface stories that are worth celebrating. Then share that user-generated content (UGC) on your channels with captions that recognise their contribution.

5 alumni engagement ideas for UK institutions

Once you know your audience and platforms, it’s time to bring your alumni engagement strategy to life.

Try these five alumni engagement ideas to turn posts into opportunities to strengthen mentoring, international student recruitment and fundraising year after year:

1. Involve alumni as creators, not just an audience

The best alumni engagement strategies treat graduates as collaborators rather than merely content targets.

Today’s alumni want involvement, not just one-way communication. To meet that expectation, bring them into the narrative by inviting them to co-create stories that show life after graduation. Ask them to contribute Instagram Stories takeovers, short video clips about career milestones or quote graphics reflecting on their experiences during and after university.

For instance, the University of Manchester encourages past students to offer advice to future graduates in Instagram Reels:

(Source: Instagram)

To garner the most attention, encourage alumni to tag your institution or use a branded hashtag. This process helps you build an alumni community that celebrates and recognises graduates, while generating authentic UGC that builds trust.

And remember, alumni are already a trusted voice in their own circles. By tapping into those influential people, you’ll multiply your reach across their networks. For example, if you’re running mentorship programs and need advocates to promote them, reach out to UK student influencers and alumni ambassadors who represent your uni’s values.

Rather than searching for these creators manually, use Sprout’s Influencer Marketing platform (a paid add-on) to find and vet relevant influencers who align with your goals and already engage with the audiences you want to reach. It uses AI-powered data to evaluate creators for brand fit based on the topics they talk about.

The platform also lets you review their performance metrics and build authentic partnerships that expand your alumni network—all while keeping every collaboration on brand.

Book a personalized Influencer Marketing demo to learn how Sprout will help you connect with like-minded creators.

2. Incorporate event-driven campaigns

Alumni engagement thrives when you link your community through meaningful milestones. Achieve this task by anchoring your campaigns around key moments, like Giving Days, reunion weekends, graduation anniversaries or alumni awards. These events already hold emotional weight, but social media amplifies them to help you spread that enthusiasm.

Here are a few ways to build out your content calendar around these peak moments and build a strategy that rallies your alumni:

• Before: Try building anticipation with countdown posts, teaser clips and throwback photos from past reunions. Encourage alumni to share memories or tag old classmates to spark early conversations.
• During: Capture the real-time buzz of events with Instagram Stories and TikTok videos. Post your own content while also encouraging attendees to share on their Feeds and tag their friends and your establishment so their networks see the energy firsthand.
• After: Keep the momentum going with highlight Reels, photo carousels and “wish you were here” moments that create a fear of missing out (FOMO). To nudge people to join the next event, try posting social media contests for free tickets.

Take a look at how the University of Southampton creates FOMO with its Facebook post about a recent networking event:

(Source: Facebook)

This kind of timely, event-based storytelling reminds graduates that their alma mater still values their place in the community and welcomes their involvement.

3. Lean into nostalgia with archival content

Few tactics resonate more than nostalgia. It’s emotional, inclusive and instantly bridges generations.

To nurture that nostalgic feeling, dig through your university archives to create throwback series like “On This Day”, “Then and Now” campus comparisons or weekly trivia posts about past events. Encourage your followers to engage by prompting them to tell stories in the comments. For example, ask questions like “What’s your favourite memory from Freshers’ Week?” or “Who was your most inspiring lecturer?”

These prompts turn wistfulness into conversation and help alumni reconnect with each other naturally.

But to keep this nostalgia flowing, you’ll need a steady supply of past photos, yearbook scans and campus moments—and they need to be easy to find. Sprout’s Asset Library will help by giving you one searchable home for those visuals. So you’re not digging through old folders every time you plan a post.

4. Create peer-to-peer connection opportunities

Your institution isn’t the only voice in the alumni conversation. Alumni engagement should also incorporate other people’s stories as you help graduates connect with one another.

Social channels offer the perfect meeting point to bring these ex-students together. For example, LinkedIn or Facebook Groups offer the ideal hubs to encourage peer-to-peer interaction. There, alumni can network by degree, location or profession.

Here are some of the best ways to create networking opportunities in these groups:

• Run a monthly spotlight series that introduces alumni mentors to current students or peers who are looking for guidance.
• Host virtual coffee chats or Q&A sessions where graduates share industry insights or career lessons.
• Promote volunteer and career support opportunities that encourage collaboration and build long-term trust.
• Feature alumni-led projects or businesses to inspire others and strengthen professional networks within your community.

This kind of network building fuels long-term engagement because once alumni start supporting each other, the sense of belonging grows naturally.

5. Use storytelling frameworks

Behind every engaged alum is a story worth telling. But to truly capture your graduates’ journeys, you need to move beyond simple shoutouts and instead share narratives that motivate action.

Using a strong storytelling framework will help you tell these stories in an engaging and inspiring way. When relaying a graduate’s experience, for instance, start with the challenges they faced, highlight the turning point, detail the outcome and finish with a call to action. This approach will encourage others to join mentoring programmes, contribute to fundraising efforts or reconnect through the alumni network.

Stories like these show alumni what connection looks like in action and why it’s worth staying part of the community.

Prove the value of your alumni engagement strategy

To get more value from your alumni engagement strategy, you’ll need to measure impact and use those insights to refine what you do next. When you track impact in this way, you see what drives action and what needs adjusting so your social media truly supports your wider goals.

Here’s how to measure alumni engagement and put those insights to work:

Define what engagement actually means

To truly define impactful engagement, you’ll need to measure real, meaningful connections, not just vanity metrics. To see where people truly connect, track a mix of:

• Actions (such as likes, comments and shares)
• Behaviours (like career fair signups, event attendance or replies to DMs)
• Sentiment (positive mentions or testimonials)

These signals reveal whether your communications strategy builds genuine, lasting relationships that encourage graduate involvement in real life.

Track the right metrics

Once you know what engagement looks like, you’ll need to know how to measure alumni engagement to reveal both reach and real-world impact.

This simple KPI model links social activity to tangible outcomes, allowing you to measure that engagement at each level of the funnel to see what drives impact:

• Top-of-funnel: Track reach and impressions to understand how many alumni your content actually reaches and which channels drive awareness.
• Mid-funnel: Monitor clicks, shares and sentiment to see how well your content resonates and whether it’s sparking meaningful conversations.
• Bottom-of-funnel: Measure actions like event attendance, donations from social or mentoring sign-ups. These metrics give the clearest indicators that your efforts inspire real participation and support.

Set up a recurring reporting workflow

Consistent reporting keeps your strategy accountable and actionable. By conducting regular content reviews, you’ll see which campaigns drive the most engagement, which audiences respond best and where to focus future outreach.

For a clear view of your performance, you need analytics tools that help you track how different posts, themes and campaigns land across channels. Tools like Sprout’s Premium Analytics (a paid add-on) and Tagging features make it easier to organise that data and pull meaningful insights without manual spreadsheets.

The platform allows you to tag posts by campaign, region or alumni cohort, then build custom reports that highlight post performance trends over time. These insights show you how to refine your approach, communicate results clearly to leadership, and keep your alumni relations strategy data-driven and forward-looking.

Bring your alumni community closer

Your alumni already live and connect on social media, so that’s where your community should grow. This space is where you celebrate their achievements, spark conversation and inspire participation both on and offline.

But to do this well, you need to streamline your outreach, understand who’s active where and measure what works.

Sprout helps you do exactly that by unifying your social data, tracking audience behaviour and revealing which content drives the strongest alumni engagement. Try a free demo today to see how Sprout can help you turn every interaction into a more connected, active community.

The post How to improve alumni engagement with social media: A guide for UK institutions appeared first on Sprout Social.

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What local SEO is and how to improve your local ranking

Organic content and paid ads often attract local customers, but social search is changing how customers find your business. According to the Sprout Social Q2 2025 Pulse Survey, over one in three consumers skip search engines and instead use social media to find answers to buyer-intent questions.

Yet, 76% of users say social content influenced a purchase within the last six months. So, if your business isn’t visible across both social networks and Google, you’re missing out on valuable traffic and customers.

Local SEO strategies extend beyond maps—it’s an omnichannel race for visibility. It improves discovery, strengthens engagement signals and boosts marketing ROI.

What is local SEO, and why do you need it?

Local SEO (Search Engine Optimization) is the strategic process of improving your business’s visibility in local search results on Google and beyond. For example, if someone searches for a pizza shop in Tampa, they’ll see local options nearby. But if that same person travels to Madrid, the results will automatically adjust to show local restaurants there.

Here’s how it looks when a user searches for paint services in Baton Rouge:

(Source: Google)

A lot has changed, however, with modern SEO. Many professionals now call it search everywhere optimization. Traditionally, users went to Google or Bing to find answers. Now, they increasingly use ChatGPT, Google AI Overviews, social review sites like Yelp and social media networks like Facebook, Instagram, TikTok and X.

Local SEO is crucial because it helps you meet the following goals:

• Boosting your online visibility
• Bringing in more foot traffic to your brick-and-mortar location
• Attracting more targeted traffic, which improves your chances of conversion
• Enhancing your credibility and building trust

Organic search results vs. local pack

Local SEO targets two distinct areas on the search engine results page (SERP):

• The Local Pack (Snack Pack): The local pack is the box containing a map and three top business listings that appears at the very top of Google results. It’s powered by your Google Business Profile (GBP) and is highly dependent on proximity and reviews.
• Organic local results: These are the traditional blue links that appear below the Snack Pack. These are powered by your website’s content, keywords and technical health.

The appearance of these local search results can vary based on the search term. Sponsored listings, for example, appear at the top of the page with an “Ad” or “Sponsored” label, and unlike organic results, they come with an advertising cost.

The local pack appears in a box that highlights the top business listings related to the particular search, alongside an interactive map. This feature shows up more prominently than organic local search results, which means you have better visibility if Google features you.

(Source: Google)

The organic results are further down, below the local pack results. So even if you rank on the first page of local search results, you might not show up as prominently as the businesses that manage to get featured in local pack results.

(Source: Google)

The goal of your local SEO strategy should be to rank for both organic searches and in local packs. This ensures optimum visibility and improves your chances of attracting targeted traffic.

Nat Miletic and his team at Clio Websites, for example, have been successful in ranking locally in Calgary. According to Miletic, “We achieved top rankings for ‘website maintenance Calgary’ and similar keywords by focusing on rigorous Google Business Profile optimization, securing high-quality local citations and building dedicated, localized service pages.”

Why local SEO matters for every business

Local SEO acts as a bridge between online intent and offline revenue. It builds the trust required for a transaction to occur.

• For small businesses: It levels the playing field, allowing you to compete with big box retailers based on proximity and reputation.
• For enterprise or multilocation businesses: It ensures brand consistency. A bank with 500 branches needs every location to display accurate hours and data to maintain consumer trust.

Today, social networks play a critical role in that discovery journey. According to the 2025 Sprout Social Index™, 30% of users plan to increase their social media use, and 56% plan to continue using it at the same level they do currently.

As engagement and search activity rise, strong social media optimization helps local customers find and choose your business more easily. Your content, for example, can show up within a social network or in a traditional Google search with local keywords. This aspect is critical since users want to find and validate your business online, whether you run a small shop or an enterprise like a hospital or bank.

Here’s an example of a user searching for Mexican restaurants in Nashville. Along with organic search results, notice that Instagram also provides an AI summary, which is another space with potential for brand mentions.

(Source: Instagram)

AI social search, like Grok and Reddit Answers, also provides opportunities for local visibility. In response to this search on Reddit Answers for Mexican restaurants in Nashville, Reddit comes up with an answer based on user-generated content with citations:

(Source: Reddit Answers)

The modern local SEO playbook: 9 signals that shape search and social visibility

Successful local search engine optimization requires a strategic, multilevel approach that combines technical processes, keyword research, great content, link building and authentic engagement.

Here are nine ways to improve your search results on social media networks and anywhere your audience searches.

Traditional search ranking signals still matter—but they’ve evolved

While the foundations of local SEO haven’t disappeared, they’ve evolved to reward accuracy, responsiveness and credibility. Here’s how to improve your traditional local SEO strategy with Google.

1. Google Business Profile listing

Google Business Profile, formerly Google My Business, is the most critical part of your local SEO strategy. This Google tool allows you to create free business listings. And according to Moz, it’s one of the top factors that Google considers when ranking businesses in organic local search and snack pack results.

Despite new search channels like AI and social media, Google remains the primary source of truth for local relevance and proximity signals, which feeds other sources. Google Business Profile can quite literally put you on the map.

For optimal local rankability success, go to your Google Business Profile to claim or create your listing.

(Source: Google)

Google asks you to provide the following details for your listing:

• Your full and correct business name
• Your physical store or office address
• Your exact location on a map
• Your business category
• Your phone number and website (if applicable)

Once your local listing goes live, you’ll need to verify it, usually through a phone call, a video, images or a postcard.

Here’s how to optimize your Google Business Profile after verification:

• Upload photos of your business. They could be photos of the inside of your store or office, or even around the premises.
• Provide your business hours.
• Add additional categories that may be relevant to your business, such as wheelchair accessibility, or list products.
• Include additional phone numbers if available.

To further optimize your Google Business Profile, share business updates and fresh content regularly. Sprout Social’s Google Business Profile integration allows you to publish updates directly to your Google Business Profile, including multiple locations simultaneously. This capability helps you connect with your customers on a deeper level while also boosting your visibility in local searches.

2. Reviews and reputation management

Google wants to promote the best search result by user proximity, and your reviews and online reputation directly affect this local visibility. To improve your positive signals for SEO, you need recent, frequent Google reviews and authenticity signals, like user-generated images and review engagement, to improve your discoverability.

This local ranking potential doesn’t mean you should start paying for reviews or pressuring customers to say something nice. That goes against Google’s rules and could get you in trouble.

To increase the chances that customers will leave a review, follow these steps:

• Providing a remarkable service so customers organically want to share a review
• Making leaving reviews easy by providing accessible links and QR codes
• Encouraging reviews when a customer enjoys their experience

Additionally, responding to customers through review management encourages others to share feedback, too. Here’s an example from a cat cafe that responds to its reviews quickly, contributing to its 4.9 rating, 244 reviews and top placement for “tea near me” in its area.

(Source: Google)

3. Local citations and NAP consistency

NAP stands for Name, Address, Phone Number. Google cross-checks your business details across directories, maps and social networks. That’s why consistency matters. Keeping your information accurate and up to date, especially after changes like a new address, helps you maintain your credibility and prevents visibility drops in local search. So, if your hours on Facebook differ from your hours on Google, it lowers your trust score.

To avoid mismatches between your business and old information:

• Audit your presence on major data aggregators.
• Eliminate duplicate listings.
• Ensure your website footer matches your GBP data.

Along with NAP consistency and local brand citations, increasing backlinks also improves your rankability. Coordinate with local contacts and resources to get featured on news, social media groups and websites to earn a link back to your website. Doing so supports E-E-A-T, and it’s also one of the most impactful tools to boost your rankability.

4. On-site and technical factors

Modern local SEO calls for optimizing every location and format. How you structure your website and format your content directly shapes your visibility. This includes mobile responsiveness and schema markup, which is code that helps bots understand “this is a restaurant” or “this is an event.”

For example, your local content may appear in social media searches, voice assistants (like “near me” queries on Alexa or Siri), AI search engines and more. Each of these tools reads structured data and mobile experience as signals of credibility. By optimizing your site’s technical foundations, you help both search engines and people trust your brand, which boosts visibility across Google Maps, directories and social channels.

Here’s how to improve your schema markup:

• Start with LocalBusiness schema and include essential details like business name, address, phone, hours and service area.
• Incorporate review and rating markup to surface stars and snippets that boost click-through rates.
• Link verified social profiles with sameAs properties to strengthen your brand authenticity.
• Add event or service schema to highlight location-based offerings in map and event results.
• Run regular validation checks using Google’s Rich Results Test to maintain accuracy.
• Structure for voice and AI search so assistants and models can deliver precise, trustworthy answers.

New social signals and search synergy

Building the foundations of effective local SEO helps your team optimize social search––the new frontier of local discoverability. Consumers, for instance, are finding, validating and trusting brands on social before they ever reach Google. And Google and AI engines now look to social media to validate if a business is “real” and culturally relevant. Because of this, it’s essential that you make sure to show up when consumers are ready to shop.

Here are some ways to improve your social media search optimization.

5. Engagement signals amplify brand authority

Consistent social media engagement, through quality content and genuine responses (e.g., likes, shares and comments), signals relevance to social networks and search engines. As your posts gain traction, they boost organic visibility and attract backlinks and secondary mentions that extend your reach even further.

The most effective way to increase engagement is to know your audience well and build community. Studio MDH, for example, published a perfect TikTok post that played off an old post where the salon had posted a haircut that users criticized as “botched.”

This post features the same person, and the stylist laughs about the moment while providing a new (revised) cut. This encouraged engagement, and it’s one of the reasons why the brand gets significant reach on local social search. Notice that the salon also includes hashtags, which help with SEO visibility.

(Source: TikTok)

6. User-generated content drives authenticity

When users post about your brand, it increases authority and reach for search results. Each user-generated post acts like a modern citation or backlink for your business on social media. Mentions like photo tags, customer reviews and social media check-ins also create rich, indexable signals.

If you have a brick-and-mortar business, events are a great way to boost user-generated content. For example, a coffee shop that hosts a karaoke night could set up a photo backdrop with a hashtag sign to encourage posts. As guests take a picture and share it with your hashtag, it connects the event with you and your brand. Also, when your team posts about the event, include the location tag as well, which will encourage other users to do the same.

Along with events, taking pictures with customers and tagging them, mentioning users in posts based on social media comments, and promoting contests and giveaways all help encourage more user-generated content.

If you don’t have user-generated content yet, think of a loyal customer and publish a story about them. This type of user-inspired content also generates authenticity.

For example, the Cleveland Clinic, a hospital and health company, shared an inspiring story about a cancer survivor on its Florida X account, with a link to its website for the full story. The post also includes user-generated pictures.

(Source: X)

7. Social network-specific intent matters

In SEO, intent matters even more than a high-volume keyword. You want to attract your exact target audience, at the right time, with content that matches their needs. But with social media, intent and behavior look different from a traditional search. Here’s an overview of the two types of search:

• Traditional SEO intent focuses on meeting a user’s exact need, whether it’s informational, transactional or navigational, to attract the right audience at the right time. It’s about matching content to search purpose for relevance and conversion.
• Social media intent, on the other hand, prioritizes engagement and discovery. Algorithms surface content based on user behavior, hashtags and trends, and they reward brands that create visually engaging, shareable posts people connect with, not just search for.

Users search differently on each social media network with different intents. For example:

• TikTok and Instagram center on emotional connection and visual discovery through short, trend-led content that sparks instant engagement.
• YouTube and Reddit encourage long-form learning and peer validation by creating spaces for deeper education and authentic community feedback.
• LinkedIn builds professional credibility and thought leadership, which is especially valuable for enterprise and regulated industries.
• Facebook and X (formerly Twitter) support content sharing for relationship building, real-time updates and broad audience engagement.
• Pinterest inspires discovery through visual storytelling and helps users explore ideas, aesthetics and niche interests.

Whether you’re planning for YouTube SEO, Twitter SEO or Pinterest SEO, these network-specific intents will help you increase your search visibility by connecting with audiences the way they like to engage.

8. Influencers expand brand reach and topical authority

Influencers increase your reach with their earned audiences, which improves your authority for E-E-A-T. Collaborating with local micro-influencers creates high-quality backlinks and social citations, allowing you to target your community-specific audience. For high-compliance industries, micro-influencers or local advocates help boost trust without risk since you’re working with experts in their fields. These partnerships create new audiences and authentic content.

To start your influencer strategy, partner with credible micro-influencers who already engage with your target audience or community. Co-create an educational or local-interest piece, like a joint blog, video or interview, that lives on both your site and theirs.

To find local influencers, search where your community is online. For example, search for your local term (with the city in the field). Using this search, spot popular posts from content creators in the area.

Here’s an example of an Instagram search for “london cookies,” with results from influencers on journeys to spot the perfect treat.

(Source: Instagram)

9. AI search values social validation

Once you’ve built your human signals for E-E-A-T through engagement, matching intent, expanding reach with influencers and fostering user-generated content, you’ll benefit from AI search visibility. AI engines like Google’s Gemini, ChatGPT and Perplexity rely on a “consensus” of data. They scan Google Business Profiles, Reddit threads, TikTok captions and news sites to answer user queries. If your social presence is silent, AI may deem your business inactive. An active social footprint provides the fresh data AI needs to recommend you.

Here are some key ways to boost your authority and rank on AI search:

• Set up your Business Profile page on Google and similar engines.
• Boost engagement and reach with social media marketing.
• Earn relevant backlinks through social media content and traditional SEO efforts.
• Invest in Reddit SEO and similar forums and user-generated sites.
• Produce and repurpose content across social media channels and your website.

Here’s what it looks like when a user searches for e-bikes on Perplexity AI. The user asks for e-bike recommendations and where they can buy them in Buenos Aires. The result then shows shops in the city, along with their addresses and websites. This example shows how searchers now use AI to get local, personalized results.

(Source: Perplexity)

Put your local SEO strategy into practice by industry

A local coffee shop in Portland has different SEO needs than a national healthcare network based in New York. While ranking signals (reviews, consistency, content) remain the same, the execution changes based on your industry’s size, compliance regulations and competition levels.

So, let’s discuss how to launch your SEO strategy based on your business type.

Small and mid-sized businesses: Automate visibility and review management

Small businesses often lack the bandwidth to log into Google, Facebook and Instagram separately. This inconsistency hurts local rankings and limits discovery. If you manage social media marketing for an SMB, streamlining your production and responsiveness is the fastest way to build the authority needed for local SEO.

Sprout Social unifies these channels to make social media management easy. The Google Business Profile integration enables marketers to publish updates, offers and events directly from Sprout alongside other social posts. This ensures your listing stays active and fresh, which are key signals Google rewards.

Crucial for the “search everywhere” landscape, Sprout’s Smart Inbox aggregates Google Reviews alongside your social messages from Instagram, Facebook, TikTok and other social networks.This allows you to quickly engage with your audience to boost engagement regardless of where they find you.

Filter the Smart Inbox by profile or by Reviews to ensure no customer feedback goes unanswered, or monitor social comments to validate your brand for users searching on social apps. This responsiveness boosts your local engagement signals and builds trust without increasing headcount.

Healthcare: Centralize patient feedback and maintain compliance

For healthcare providers, local SEO is about trust. Inaccurate office hours or ignored patient reviews can hurt a clinic’s reputation and search rankings. Patients now use social media to validate providers they find on Google–looking for signs of responsiveness and care, which makes healthcare social media more important than ever.

However, managing multiple clinic pages manually is a compliance risk. That’s where Sprout comes in. The platform helps healthcare organizations centralize local management and build authority and consistency through a unified workflow.

When a healthcare social marketer logs into Sprout, they can use Groups to organize profiles by location or facility type. This ensures that local content reaches the right community while maintaining the brand standards of the larger health system.

With these capabilities, teams connect with local audiences anywhere while maintaining the authenticity of a neighborhood practice. Standardizing communications with Saved Replies and Asset Library also streamlines collaboration, but the Smart Inbox is where reputation is protected. You can route patient reviews and sensitive feedback directly into Cases for a specific team or team member to address.

Here is what the Cases tab looks like. This capability allows a healthcare social team to make sure contacts are answered securely and efficiently, creating a track record of care.

These practices support trustworthiness (the “T” in E-E-A-T), which is an essential principle not only for SEO but for healthcare brands as well.

Finance: Strengthen authority and compliance

Finance industries, like healthcare organizations, face a unique local SEO challenge: balancing hyper-local engagement with strict regulatory compliance. Audiences want to know they’re in good hands and that your company protects their privacy and makes the best decisions for their investments. A local branch manager cannot simply “post whatever they want” without risking fines or brand damage. As a result, many banks leave their local pages dormant, hurting their visibility. Investing in financial social media strategies and local SEO should be a top priority.

Sprout helps financial institutions manage and build their brands, which establishes local authority across digital channels like LinkedIn and Facebook. With Approval Workflows, local teams can draft content relevant to their specific community—proving the Authority and Expertise in E-E-A-T—while ensuring safety.

For example, a branch manager can draft a post about “New mortgage rates for [City Name] homeowners”. This content is highly relevant for local search, and Sprout can automatically route it to the corporate compliance team for review before publishing. This allows for hyper-local content scaling without the risk.

Additionally, use social listening to find regional trending topics for financial audiences, especially as markets and trends move so quickly. If Listening data shows a spike in “small business loans” discussions in a specific region, you can tailor your local SEO content and social posts to meet that demand. This ensures your content strategy aligns with what your local audiences are actually searching for.

Multi-location and enterprise brands: Align teams to strengthen brand performance

Just because brands have many locations doesn’t mean it’s impossible for them to feel local. For franchises and enterprise brands, the challenge is seeing the forest and the trees. You need to maintain brand consistency at a global level while empowering individual locations to build a community presence.

Sprout helps enterprise or franchise brands maintain accuracy, performance visibility and brand alignment across hundreds of locations. With Tagging, you can tag outbound posts and inbound messages by location or region, such as “Northeast Market” or “Southwest Market.” These tags automatically feed into our Analytics reporting dashboard, creating a clear picture of performance across your entire footprint. Now, you can view roll-up reports to pinpoint exactly which regions are lagging in engagement or response rates, allowing you to intervene and improve local signals where it matters most.

Then, use Listening Topics to help you close the relevance gap. By analyzing sentiment shifts in that specific region, your enterprise social media teams can empower local teams to create content that directly answers their unique community needs, driving deeper connection and search relevance.

Local visibility now means accuracy plus authenticity

The future of local SEO belongs to brands that integrate precision with personality. When audiences are able to connect with your brand on a local level through discoverable channels, you will expand your reach and boost growth.

But local SEO doesn’t have to be a guessing game. Instead, Sprout Social allows your team to listen for trends, streamline workflows and build reportable SEO strategies that drive growth locally and abroad.

Modern local SEO is about visibility, trust and connection. Try the free demo today to explore how Sprout helps you manage all three in one place to increase your marketing ROI.

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