Friday 26 April 2024

31 free social media templates that will elevate your workflows

There are social media templates available for virtually any task you can think of—from content production to reporting to team onboarding. If you want to win time back in your schedule, make it your mission to never start from scratch.

Consider this: When you spend an hour formatting a spreadsheet, you’re losing an hour that you could have spent on your social media marketing strategy. Starting with a template provides much needed direction so you can jump right into the work that matters.

In this article, we’re sharing every social media marketing template we’ve ever made. These templates are fully customizable and informed by industry best practices, so you can save time and effort.

What is a social media template?

A social media template is a pre-designed resource that serves as a starting point for a variety of social media marketing tasks. These can range from everyday content creation, to long-term strategic planning and reporting, to frameworks for collaborating with other teams and partners.

A ranked list of tasks social marketers wish they had more time for, per Sprout Social's 2024 Social Media Productivity Report. The list includes responding to customers, strategic planning, content creation and approvals, data analysis and reporting, network trends, and audience research using social listening.

According to the 2024 Social Media Productivity Report, nearly half (48%) of social media marketers feel they sometimes or rarely have enough time to get their work done. If they had more time, they’d spend it responding to customers and planning strategic initiatives.

When you’re already spread thin, every minute counts. Social media marketing templates streamline the process of creating new content or resources, helping you make the most of your time.

Social media strategy templates

A documented social media strategy sets the foundation for more consistent messaging, branding and reach over time. The following templates will help you build overarching and network-specific strategies so you can optimize your social media presence.

1. Social media strategy deck

The Social Media Strategy Deck set up in Google Slides.

You know the ins and outs of your strategy, but does your leadership team? If your answer is anything other than “yes”, you need this social media strategy deck.

This customizable Google Sheets template is designed to help you break down your strategy to audiences beyond marketing with thoughtful hooks and benchmark data. Use it to pitch a forward thinking vision, or to provide more context around your ongoing efforts.

Download the template

2. Social media audit template

The social media audit template set up in Google Sheets.

A social media audit is a step-by-step review of your business’ social presence. It’s a straightforward process but when you factor in all of your brand handles across every social network, it can become quite the undertaking.

This spreadsheet template provides a framework for your audit strategy, making the process much more approachable. If you fill out one tab per day, you can complete the process in less than two business weeks.

Download the template

3. Social media campaign brief

A well-orchestrated social media campaign requires more than just brand consistency. In order to truly get the most value out of your efforts, it needs to be aligned to business goals from the initial planning stages, all the way through execution.

This social media campaign brief template encourages you to incorporate insights from across your organization. It also helps set up a reporting infrastructure to simplify performance measurement at the end of your campaign.

Download the template

4. Facebook marketing strategy template

The Facebook marketing strategy template set up in Google Sheets.

Facebook is synonymous with social media. It continuously retains its crown as the world’s most popular social network by monthly active users, with more than three billion per month.

This spreadsheet template provides a framework for revamping and revitalizing your Facebook marketing strategy. It will help you identify goals, audit competitors and build out an ad strategy, wrapping up with a final, presentable strategic overview and rollout plan.

Download the template

5. LinkedIn marketing strategy template

LinkedIn is more than just a hub for individual networking. A thoughtful presence on the platform can help businesses attract leads, build authority and enhance their employer brand.

This workbook template will prompt you to assess the strengths and weaknesses of your current LinkedIn strategy, so you can identify how to best use the network going forward. You’ll walk away with recommendations tailored to your business goals and marketing maturity, so you can implement strategic upgrades quickly.

Download the template

6. YouTube marketing strategy template

A lot goes into video marketing on YouTube. There’s talent sourcing, production needs, branding considerations—the list goes on.

Success on the world’s second largest search engine starts with a commitment to organization. This workbook template gives you a framework to audit your channel, define your audience and create a performance-optimized distribution plan. Once you fill it out, you’re left with a resource that will keep internal stakeholders aligned and on task.

Download the template

7. AI social media strategy workbook

Artificial intelligence (AI) capabilities extend far beyond text or image generation. When implemented strategically, it can help you synthesize data, automate processes and scale your operations.

This AI social media strategy workbook will set you up with a framework to think through your team’s unique AI opportunities. Use it to outline goals, draft usage policies and vet AI technology vendors so you can continue to innovate with your strategy.

Download the template

8. Influencer marketing brief template

The influencer marketing brief template set up in Google Docs.

The most effective influencer marketing strategies view influencers as more than just contractors with a task to fulfill. To get the most out of your influencer partnerships, you need to treat them as just that—partners.

Doing so means defining your expectations upfront, while establishing clear partnership guidelines that set both parties up for success. This brief template will help you document both, creating a valuable resource influencers can return to as they work to craft content that resonates with your audience.

Download the template

9. Customer experience audit template

The customer experience audit template set up in Google Sheets.

Consistency is a key characteristic of a robust brand strategy. However, as the customer experience expands across numerous touchpoints, maintaining that consistency becomes more challenging than before.

Use this social-specific customer journey map to analyze your social customer experience performance from the awareness stage through post purchase. This process will highlight gaps and opportunities to refine your strategy, so you can create more stellar brand experiences for new and existing fans.

Download the template

10. Social media customer service training deck

The social customer service training deck set up in Google Slides.

The latest Sprout Social Index™ found that 36% of marketing and customer service teams plan to share social customer care responsibilities in 2024. If you’re also looking for that level of collaboration this year, you need to clearly define roles and responsibilities for the channel.

This social media customer service training deck will help you document guidelines for customer service and marketing teams, in a format that serves as a visual aid during training presentations. Use it to set marketers and agents up for social customer care success.

Download the template

11. Product launch checklist

Social media is the new mall. It’s where consumers go to find and research their next purchase, making it an indispensable channel for product launches.

This checklist offers a step-by-step guide to making the most out of your company’s next big launch. It provides actionable guidance on setting goals, managing timelines and reporting on the performance of your efforts, so you can better understand the promotional tactics that work with your audience.

Download the template

12. Employee advocacy program launch checklist

Employee advocacy can increase brand awareness, drive lead generation, build employer brand and position your employees as experts in your industry—but it’s not a set-it-and-forget-it endeavor.

Use this launch checklist as a step-by-step guide to set up an employee advocacy program designed to encourage maximum participation. By following this checklist, you can implement and sustain a program set up for long-term success.

Download the template

Social media calendar templates

All of your social media strategies—content, engagement, influencer marketing, brand, etc.—come to life in your social media calendar. It’s the one place where you can see how everything works together at a glance.

These templates will help you create a comprehensive social media calendar that supports alignment, visibility and creative execution.

13. Social media calendar template

The social media calendar template open in Google Sheets.

Social media calendars are like snowflakes—no two organizations share the exact same approach. Any template claiming to be universally ready for immediate use is probably overstating its value.

That’s why this social media calendar template is designed to prioritize customization. The spreadsheet format can be tailored to the unique needs of your strategy, from campaign association to content approval requirements.

Get the template

14. Social media time tracker spreadsheet

The social media time tracking template open in Google Sheets.

Social media management takes time. In fact, it can take more time than is available during the week, depending on your marketing tech stack.

If you want to make the case for workflow upgrades, you need this time tracking calendar template. Use it to document just how much work goes into executing on a high-impact social strategy. It can also put a spotlight on opportunities left on the table due to lack of bandwidth.

Get the template

Social media post templates

Social media post templates are the ultimate time-saver. Use these to jumpstart your creative process and avoid starting from scratch.

15. Instagram post templates

The Instagram post templates open in Google Slides.

If you’re tired of spending hours tinkering around in design software trying to create the perfect IG post, these Instagram post templates are for you.

This resource is complete with eleven different templates you can use for event promotions, employee spotlights and more. Plus, we included guidance for tweaking colors, typography and images so you can ensure your content stays on brand all the time.

Get the templates

16. Employee spotlight series workbook

The employee spotlight series workbook PDF.

Employee spotlights and “meet the team” series are timeless social media strategy staples, and for good reason. They give brands a more human appeal, creating new opportunities for audience engagement and connection.

This workbook will help you take your teammates from behind-the-scenes to center stage. It includes a process checklist and a 12-month sample content calendar you can rely on as you build out your employee spotlight series.

Get the template

17. Social media video content workbook

Video content can take time, collaboration and resources to get across the finish line. While incorporating video into your social strategy is certainly worth the investment, you should think about how to extend the life of your videos to maximize ROI.

This video content planning workbook will help you make the most of your next video shoot. Use the pre-production checklist to plan extended use cases for all of your video content, so you get what you need before it’s time to call “cut”.

Get the template

18. B2B social media content plan template

B2B social media content doesn’t have to be boring. Procurement teams are made up of people like you and me, and people want entertaining, visually interesting, valuable content.

This worksheet will help you create B2B social media content that resonates. Use it to align individual posts to an overarching strategy, so you can create an online presence that separates your brand from the rest.

Get the template

Social media reporting templates

Data aggregation takes enough time as it is, without having to build an entirely new performance dashboard to go along with it. Use these templates to take your time back, so you can focus on conducting analysis and delivering recommendations.

19. Social media metrics map

The social media metrics map worksheet.

There are hundreds of social media metrics you can report on. How do you figure out which ones best reflect the performance and impact of your strategy with so many options?

You use this social media metrics map, of course.

This resource reviews the social media funnel, mapping critical key performance indicators to each stage. Use it to set goals, define objectives and determine the right approach for measurement.

Get the template

20. Social media analytics spreadsheet

Paid and organic social media strategies go hand in hand, but more strategies means more metrics to track.

Keep your reporting to-dos in order using this social media analytics spreadsheet template. Use it to track and compare your monthly paid and organic social performance, and to surface key insights and opportunities to the rest of your team.

Get the template

21. Social media scorecard template

The social media scorecard template open in Google Slides.

There’s an abundance of social media data available to report, and leadership teams are increasingly keen to use it to inform business decisions. However, raw data and long, statistic-heavy reports alone often fail to convey a compelling narrative to executives.

That’s where this scorecard comes in. It provides an at-a-glance method of sharing key insights with C-suite leadership on a regular basis. Use it to keep your leadership team up-to-date on your strategy’s impact.

Get the template

22. Creative testing worksheet

The social media testing worksheet PDF.

A/B testing on social media can help you better understand what messages, topics and creative assets resonate most with your target audience.

The right social media management tool can automate reports on A/B tests, saving time you’d otherwise spend building reports and aggregating data—but that’s not the only way to get answers to your burning questions. This worksheet template will help you design and record the outcomes of social media tests so you can make more informed decisions with your strategy.

Get the template

23. Social media market research worksheet

We’ve said it before and we’ll say it again: Social media is the world’s largest, most important focus group. With the right tools in place, brands can tap into readily available conversations to extract unbiased feedback quickly and efficiently.

Market research on social media starts with a question—something you want to know about your audience, your competition or your industry. This worksheet will help you get clear on the question that will make the biggest impact for your business, while also providing actionable steps for gathering intel.

Get the template

24. Social listening insights deck template

The social media listening insights deck open in Google Slides.

You understand the rich audience insights that can be mined from social data. People who aren’t as close to the channel—like your leadership team—might not.

This deck template will help you share social listening insights in a way that’s both digestible and engaging. It’s designed to help you tie insights to their potential impact, so stakeholders beyond marketing can get a feel for your strategy’s full potential.

Get the template

Social media management templates

Social media management is more than just what’s published on your brand’s profiles. It’s everything from people management to internal merchandising to policy development and more.

These social media templates are designed to help you scale your team and social’s impact throughout your organization.

25. Social media annual budget template

The social media marketing budget template open in Google Sheets.

Maintaining a birds eye view of your budget ensures spend is pacing on target with expectations, while preventing any valuable resources from going to waste. This social media budget template will give you a monthly, quarterly and annual breakdown of your team’s spend and remaining resources.

Get the template

26. Social media manager meeting template collection

If you want meetings to be meaningful for all parties involved, preparation is key. Coming to the table—or video chat—with detailed notes and agenda items can keep discussions on task and action oriented.

This social media template pack contains meeting agenda samples for brainstorms, skip-level meetings, career development talks, pre-PTO hand-offs and creator introductions. We thought of everything you might need to cover during those talks, so you don’t have to.

Get the templates

27. Social media management job description templates

You’ve probably thought about what your social media team could accomplish with more headcount. That doesn’t mean all those ideas are ready to spring forward once it’s time to build out a new role.

Craft detailed job descriptions that position your brand as a career destination with help from these social media manager job description templates. The collection includes descriptions for generalist roles by experience level, along with the emerging and support-focused titles you’ll need to build out your team.

Get the templates

28. Social media policy template

The social media policy template PDF.

A social media policy is a crucial, organization-wide resource. It sets the expectation for how your employees should and shouldn’t represent themselves and your brand on social media, playing a key role in brand security, privacy and legal interests.

Setting your business up with one is a great way to solidify your reputation as a forward-thinking, proactive social media marketer. Start with this template, then review your final draft with your legal and human resources teams.

Get the template

29. Social media crisis plan template

A social media crisis is the stuff of work nightmares, especially if you don’t have any internal procedures in place to address and diffuse a crisis once it starts.

This social media crisis plan workbook will help you form and prepare your crisis management team so everyone knows how to respond quickly and efficiently. It will take you through the key considerations to mitigate risk so your organization can navigate crises with grace and resilience.

Get the template

30. Social media management tool scorecard

The social media scorecard open in Google Sheets.

After three or four social media software demos, it can be difficult to keep track of which vendor said what.

If you’re tired of comparing software providers by combing through your meeting notes and pulling whatever feels relevant, use this social media management tool scorecard instead. This comprehensive rubric will help you vet vendors by comparing their performance across critical categories, so you can make the best possible investment for your team.

Get the template

31. Social media software RFP template

A social media software request for proposal (RFP) is a formal questionnaire used to assess whether or not a software vendor can meet the needs of your organization. They typically focus on software capabilities, data governance, product roadmaps and vendor information.

If you’re about to embark on the vendor selection process, this template provides a thorough question list that covers all priority RFP sections. Plus, we also included tips to hold better stakeholder requirement interviews, along with sample questions to support your team’s evaluation process.

Get the template

The only thing better than a social media template…

…is a social media management tool that consolidates efforts into one centralized location. With the right tool, you won’t need countless documents and decks to tell the story of your social media performance. Work that once took hours can be done in minutes.

Of course, it all starts with picking a platform that prioritizes ROI and efficiency (like Sprout Social). If you want to make the best choice for your brand, check out our social media management buyer’s guide. It will guide you through everything you need to know about the vendor selection process—from why it matters to what to ask during demos.

The post 31 free social media templates that will elevate your workflows appeared first on Sprout Social.



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Thursday 25 April 2024

How to go live on TikTok and engage your followers

Going live on social media is a great way to connect directly with your audience, answering questions and getting feedback in real time. This is why going live on TikTok should be a major part of your TikTok marketing strategy.

However, getting access to TikTok LIVE has a few stipulations, the main one being that you need to have at least 1,000 followers. In this article, we’re going to walk you through how to go live on TikTok, how to use TikTok LIVE to engage your followers, plus a secret way you may be able to get access to this feature even if you haven’t yet hit 1,000 followers.

Let’s get started.

What is TikTok LIVE?

TikTok LIVE is a feature that lets you stream live broadcasts on the app. This creates an opportunity to interact with your audience in real-time. Like your regular TikTok videos, you can add filters and effects using LIVE.

Going live on TikTok creates a more informal and engaging way for you to connect with your audience. Your live video can be anywhere from a few minutes long to share a quick announcement to an hour or two for a live shopping sale, Q&A with your followers, or even some kind of live show you create for your audience.

The biggest difference with LIVE is that the video streams in real-time and can be any length. Meanwhile, regular TikTok videos can only be up to 10 minutes long and are pre-recorded before uploading to the platform. Additionally, there are certain restrictions on who can use LIVE, while every user can upload a regular video.

A screenshot of a live video in TikTok

Source: TikTok

How many followers do you need to go live on TikTok?

There are two main criteria you need to meet to get access to the TikTok LIVE feature. These stipulations are how to get live access to TikTok while fully following the platform’s rules and community guidelines:

  • Must be 18 years of age or older
  • Must have 1,000 followers

While we’re going to cover a work around that may help you get live access without hitting that 1,000 follower milestone, this method is more foolproof. Check out our guide on how to get more TikTok followers before trying out the potential “hack” in the next section.

How to go live on TikTok without 1,000 followers?

There is a way that some TikTok users have been able to get access to TikTok LIVE without hitting that 1,000 follower threshold. However, keep in mind that this is a “hack” that some users promote, and we recommend doing it the real way—through TikTok marketing and engagement so you can reach 1,000 followers as quickly as possible.

But if you’re restless (which, believe me, we understand) and want to try out this option, here are step-by-step instructions on how to get live access to TikTok when you have less than 1,000 followers.

1. Go to your account settings

Step one is to head to your TikTok profile and tap the hamburger menu (three parallel lines) in the top right corner. Then, tap Settings and privacy to access your account settings.

A screenshot of your profile menu in TikTok

2. Tap “Report a problem”

In your account settings, scroll down to the Support & About section. At the top, tap Report a problem.

A screenshot of the Settings & privacy menu in TikTok

3. Look at the options under “LIVE”

There are a number of sections available under TikTok’s help section. Tap the LIVE header to look at some of the LIVE-specific options.

A screenshot of the support options available in TikTok

4. Tap “Hosting LIVE”

Previously, there was a simple I can’t start a TikTok LIVE option that you could choose. The fact that this interface is updated may be due to an overall update, or it could be due to TikTok catching onto this “hack.”

However, the best course of action now will be to tap the Hosting LIVE option to access more relevant queries.

5. Tap “How to start a LIVE”

There are several queries under Hosting LIVE that are relevant to starting your own live video. The best one to choose will be How to start a LIVE, though you may also want to test out Other hosting LIVE issues.

A screenshot of TikTok LIVE-specific help desk options in TikTok

6. Submit your request

Once you tap How to start a LIVE, you’ll be greeted with a message showing you the steps you need to take to start your own TikTok LIVE.

A screenshot showing the TikTok support page for "how to go live"

However, it also details what to do if you feel you meet the eligibility but don’t see the LIVE option. In this sense, it’s a bit of an honor code. But you can still try to submit a request even if you don’t have 1,000 followers.

Follow the instructions, then if the LIVE option is still not there, take a screenshot. Then tap No under Is your problem resolved? Once you do that, a Need anything else? link will appear.

Tap that to get access to this feedback box:

A screenshot of the feedback box in TikTok

In the box, you can write something like, “I can’t access TikTok LIVE. My followers are asking me to go live. Can you please enable it for me?” You’ll also be able to attach the screenshot that proves you don’t have LIVE access.

From here, you’ll simply have to await TikTok’s decision. The only foolproof way to gain access to TikTok LIVE is by growing your follower count, but hopefully this works for you!

Once you do have access to TikTok LIVE, you can move onto the next section.

How to go live on TikTok step-by-step

Now it’s time to take TikTok LIVE for a spin. If you’re familiar with TikTok and you’ve gone live on other social networks, you should have no trouble learning how to livestream on TikTok. Here’s a step-by-step guide on how to go live on TikTok.

Step 1: Tap on the “+” button to open the camera. This is the same button that you use to record or upload your regular TikTok videos.

Step 2: From the navigation bar at the bottom, swipe and then select the option to go LIVE. If you don’t see this option, you may not be eligible to access the feature yet—see the above section to circumvent this.

A screenshot showing the TikTok LIVE interface

Step 3: Next, add details about your LIVE such as the title, add any filters you want to use, and make any other adjustments before you go live. Those details will give people an idea of what your stream is about. The right title and thumbnail could convince people to watch your TikTok LIVE even if they’ve never heard of you before.

As you can see below, the thumbnail is the first thing that will catch the eye. The title of the LIVE video tells people what the stream is all about and further entices them to tune in.

A screenshot showcasing various live videos

Step 4: Once you’re ready to start your TikTok LIVE stream, tap on the red “Go Live” button at the bottom of your screen. That’s it. You’re finally going live on TikTok. During your broadcast, you’ll have the option to add effects and filters or flip your camera. TikTok even lets you add moderators or turn commenting on or off.

TikTok LIVE tips and ideas for better engagement

Since the ultimate goal of going live is to engage your audience, here are a few TikTok LIVE tips and ideas to help you drive better engagement.

1. Interact with your audience

The whole point of using TikTok LIVE is to engage with your audience. And more often than not, the live chat box is often bursting with questions from viewers. For example, the following TikTok LIVE showcasing someone painting pots is getting a lot of questions from viewers.

A screenshot of a TikTok live and its comments

Source: TikTok

So take the opportunity to actively interact with them. Respond to their comments or answer their questions in the live to let them know that you’re engaged, which could get them to reciprocate. You could even have entire livestreams dedicated to Q&A sessions.

Answering your audience’s questions is especially important during livestream shopping sessions. Viewers might have questions about the features and other product details before deciding to buy the item. So make sure to proactively respond and interact with relevant questions and comments.

2. Hold a discussion around a specific topic

One effective way to keep your audience engaged is by holding a discussion around their topic of interest. Choose a topic that’s relevant to your audience and use it as a subject of discussion for your LIVE session.

You could then add your commentary or ask viewers to pitch in their thoughts, experiences or viewpoints. This is a great way to spark engagement among your viewers and get them to tune into the whole livestream.

3. Give shoutouts to your top fans/viewers

When you publicly acknowledge your biggest fans, it makes them feel valued. This gives them more reason to continue engaging with your TikTok LIVE.

Give your top fans or viewers a shoutout during your livestream and let them know you appreciate them. This is especially important if a viewer sends you a Gift. Make sure you publicly thank them, which might even inspire others to also send you Gifts.

Gifts are a great way to make money from TikTok. Viewers can exchange currency for coins in the TikTok app, and then use those coins to buy gifts. Look at the options offered below underneath the LIVE video:

A screenshot showcasing the virtual gifts in TikTok LIVE

Source: TikTok

Creators can then exchange the Gifts they receive for income. Although each Gift isn’t typically worth much, the more often you go live and receive Gifts, the more you’ll be able to make.

4. Provide a look into your creative process

The spontaneous and real-time nature of LIVE offers a great way to take your viewers behind the scenes into your creative process. Use your livestream to show them what you’re working on or how you typically create your content.

For example, an artist could launch a livestream as they make a new art piece. A food content creator could livestream their trip to the grocery store as they pick up items for a new video. If you’re running a TikTok account for your business, you could also give viewers a tour of your store or your factory.

5. Start out strong

The first few seconds of your LIVE session give people an idea of what to expect. So avoid starting out with uncertainties such as, “Can you hear me?” or similar phrases. Instead, start out strong with a cheerful and structured greeting to welcome your viewers and make them want to keep watching.

Some tips for how to kick off your livestream include:

  • Recap a recent video on a similar topic
  • Introduce yourself and your role at the company
  • Tell a funny, but relevant, story
  • Talk about your business
  • Use an icebreaker

6. Make the most of a moderator

While responding to your audience is important, that doesn’t mean every comment deserves an answer. Paying attention to rude or harassing comments can ruin the whole vibe of your livestream. Instead, have a moderator remove inappropriate comments and maintain a safe and fun environment.

7. Choose your timing wisely

It’s not likely that you’ll attract tons of viewers if you go live while everyone is sleeping or at work. Make sure you go live at a time when your audience is most likely to tune in.

Use the Sprout Social TikTok analytics report to find out which post timings work best on the platform. This will give you a better sense of the right time to launch a TikTok LIVE.

A screenshot showing Sprout Social's TikTok analytics

Restrictions on TikTok LIVE

You don’t need to have a creator or business account to go live on TikTok. However, there are some age and follower count restrictions to access the TikTok LIVE feature. That means most users should be able to use the feature if they meet the minimum age requirement and have the minimum follower limit.

Users who are at least 18 years of age can launch a TikTok LIVE. It looks like the age limit used to be 16, but it must have been raised recently. TikTok’s support article now states that users must be at least 18.

While 13-year-olds can have an account, they’re limited to the TikTok for Younger Users ecosystem and can’t go live. This is one of the many measures that TikTok has in place to keep the platform safe for users of all ages.

In addition to meeting the minimum age requirement, we’ve discussed how you should also have at least 1,000 followers on TikTok to go live. So if you plan on using this feature—and don’t want to test the “hack”—you need to start by growing your following.

Ready to go live on TikTok?

Now you know exactly how to go live on TikTok and how to use the feature to boost engagement. You can further improve your TikTok strategy by closely monitoring your TikTok analytics to see what works with your audience.

The post How to go live on TikTok and engage your followers appeared first on Sprout Social.



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7 effective social media automation tools to use in 2024

Effective social media marketing is more than just posting great content regularly. It requires closely monitoring your messages and providing timely responses. This aspect of social media management can be grueling and time-consuming. That’s where social media automation tools come in.

These tools allow you to automate social media tasks that would’ve taken you hours to get through. So you can focus on other tasks like analyzing data or coming up with better strategies to grow your social media presence.

In this article, we’ll walk you through the best social media automation tools—free and premium. You’ll learn features, use cases and who would benefit the most by using them.

What is social media automation?

Put simply, social media automation is using tools and software to schedule, manage, and sometimes even interact with people on social media without you having to do it all manually.

It helps keep your online presence active and engaging, even when you’re not directly overseeing these automated actions.

Social media automation automates repetitive social media tasks and intelligently optimizes content delivery, engagement strategies, and audience targeting.

Not to mention, the use cases of social media automation are ever expanding.

At the moment, social media automation predominantly includes scheduling social posts ahead of time or republishing popular articles.

As such, automation helps you stay on top of your social media calendar and publishing schedule.

Many social media automation tools even come with analytics features that suggest the best times to post on social media. This saves you the extra step of strategically deciding the best time to schedule and automatically publishes your posts when your audience is most likely to engage.

In addition to social media automated posting, you can use automation for effective chatbot marketing. Depending on which tool you use, social media automation can easily curate customer responses to ensure timely interactions.

Twitter/X inbox showing a Sprout chatbot providing a user with options to learn more about the key features such as analytics, automation and engagement

Let’s get into some of the best social media automation tools of 2024 to see which ones can best serve your needs!

Top social media automation tools

1. Sprout Social

Sprout Social publishing calendar week view with a compose window on the right-hand panel and a pop-up window showing approval workflows

It’s no surprise that Sprout Social is our favorite solution to automate social media tasks. We developed it with your best interests in mind to unlock the potential of your social media strategies.

Here are three areas of our tool that will help you automate your social media efforts:

Social management

Sprout’s social management features focus on publishing, scheduling and reporting to aid your day-to-day social media activities.

Key features:

  • Content Creation & Management: Schedule up to 350 posts and campaigns with a content calendar that spans all your social media networks. This feature also recommends proven times to post and generate engagement.
  • Conversation Management: Get messages from all your social media networks in a Smart Inbox and reply from one platform. You can delegate these messages to specific team members and automate canned responses.
  • Data Reporting: Analyze your performance across all your social media networks. Create custom reports and see graphics of your growth.

Customer care

Sprout Social’s customer care features help you better the experience of your customers or social media audience with your brand. With us, you can build stronger relationships and provide a responsive service.

Key features:

  • Bot Builder: Create chatbots to automate your customer support. This feature helps you provide information 24/7 for Twitter and Facebook.
  • Social CRM: Generate customer profiles and add relevant information to help your customer support team. Check conversation history from customer profiles to provide a custom experience. Sprout integrates with Salesforce, Zendesk and Hubspot so you can work across platforms to track the end-to-end customer experience.
  • Review Management: Get notifications from Google My Business, Yelp, TripAdvisor, Facebook and Glassdoor. This helps you manage your reputation on social media and other online platforms from one dashboard.

Sprout Social Listening and Analytics

Sprout Social’s Listening and Analytics tools give you business-critical insights to help you make strategic decisions. Get deep insights and data about the general sentiment around your brand, topics your audience is interested in and specific keywords you want to monitor.

Measuring performance data across your social networks, and integrating listening data, enables you to get the big picture of your brand’s health quickly. Plus, you can automate reports using the graphs and charts Sprout creates for you. With this, you can see what people are saying without having to manually search each social platform.

Key features:

  • Competitor Reports: Compare your metrics against your competitors to understand your brand’s health. This feature allows you to filter topics by competitor, content type and sentiment, helping you identify trends to benchmark your social media performance. Sprout does the work for you, gathering the insights that matter to you and cutting out the need to manually audit each competitor’s social performance.
  • Paid Performance Report: Analyze your social media advertising across networks. Instead of monitoring performance within each platform’s ad dashboards, Sprout pulls your data into one place so you can easily see how your paid efforts are performing. You can select the accounts and campaigns you want to include during a specific period. The reports give you metrics and graphics for Paid Video Views, Paid Web Conversions, Paid Engagement and Paid Impressions. All of these can easily be repurposed into a report for stakeholders, enabling you to focus on making strategic and timely optimizations.
  • Social Listening: Rather than digging through millions of online conversations manually, quickly get business-critical insights from thousands of unfiltered thoughts, opinions and feedback to impact your current strategy and guide future action.

Who is this for? Enterprise companies, mid-size brands, small businesses and agencies that want a full package of tools to make data-driven strategic decisions, build lasting relationships with customers and grow their social media presence.

Free or premium? Sprout Social offers a free 30-day trial or a demo. Then, it becomes a premium tool.

2. Sendible

sendible's visual content calendar month view

Image Source: Sendible

Sendible is one of the social media automation tools that has all the features you need to run your social media daily activities.

Key features:

  • Publishing: Schedule a month’s worth of posts either individually or in bulk. With this tool, you can create content queues to maintain a consistent publishing schedule.
  • Collaboration: Add clients and team members to create workflows with approval and custom permissions.
  • Analytics: Get insights about the social media networks that drive the most traffic to your website. Find optimal posting times and top-performing posts. Generate and automatically send reports to your clients.

Who is this for? Agencies, brand managers or social media marketers that manage social media presence for clients or their own.

Free or premium? Sendible offers a free 14-day trial or a demo. After that, it becomes a premium tool.

3. Agorapulse

windows showing agorapulse various features including compose window, customer messages, team assignments and moderation rule creation window

Image Source: Agorapulse

Agorapulse is an all-in-one social media automation tool for those just starting to grow their social media presence. It comes with all the basic features to manage and automate social media activities.

Key features:

  • Social Inbox: Manage your messages with the Inbox Assistant, which organizes or labels your items. With this feature, you can create canned responses to address the same questions multiple times.
  • Social Publishing: You can use the AI Writing Assistant to enhance your social copy. Then schedule and approve content with your team and clients. Agorapulse also offers a mobile app to publish on the go.
  • Social Listening and Reporting: Use parameters to focus on conversations about your brand and competitors. Get custom reports of gained or lost followers and social media interactions.

Who is this for? Freelancers, agencies, small businesses and enterprise organizations that want to manage their social media presence from one platform.

Free or premium? Agorapulse offers a 30-day free trial or a demo. Additionally, it offers an individual plan with limited functionalities for free.

4. ContentStudio

contentstudio visual content calendar with post composer, publishing queues and best time to post windows

Image Source: ContentStudio

ContentStudio simplifies social media publishing with AI-generated captions and images. Plus, this tool covers the basics of scheduling and analyzing social media posts.

Key features:

  • Publishing & Scheduling: Schedule and approve content with your team or clients. You can also use the Chrome extension to share content with your audience easily.
  • Analytics: Get demographic information from your followers and publishing behavior data from competitors. You can schedule weekly or monthly reports to automatically deliver into your inbox.
  • Social Inbox: Categorize your conversations and assign them to the right team member. You can reply to messages with canned responses and see if a teammate is already replying in real time.
  • Discover: Search high-performing content and analyze it so you know what topics are trending. Then automatically share your favorite curated content across various channels. Then automatically share your favorite curated content across various channels.

Who is this for? Agencies, brands or marketers that want to grow their social media presence while boosting productivity.

Free or premium? ContentStudio offers a 14-day trial or a demo. After that, it becomes a premium tool.

5. Brand24

brand24 homepage showing the tool's brand mentions summary under a title that reads "measure your brand awareness"

Image Source: Brand24

Brand24 is a social media automation tool that focuses on checking the general sentiment around your brand. With this, you can manage conversations with your clients and better their experience with your brand.

Key features:

  • Discussion Volume Chart: Check graphs of your brand mentions online. When you spot a peak, you can analyze if it’s the result of your social media efforts or a sign of an issue that needs investigating.
  • Sentiment Analysis: Brand24 uses AI to determine if online brand mentions are positive, negative or neutral. Set up alerts so you can act if you receive a negative mention.
  • Data Exporting: Automate the generation of reports on PDF, Excel and even infographics.

Who is this for? Solopreneurs, agencies and enterprise companies that want to track their online reputation.

Free or premium? Brand24 offers a free 14-day trial. Then, it becomes a premium tool.

6. Oktopost

Oktopost visual calendar with a pop-up window for LinkedIn posting

Image Source: Oktopost

Oktopost is a social media automation tool that comes with integrated AI to save time and simplify social media management. The platform lets you scale B2B social media with a People Database to get more leads.

Key features:

  • Social Publishing: Create multiple social media posts in seconds with AI. Then approve or reject these posts using workflows with tier permissions.
  • Employee Advocacy: Oktopost lets you filter your posts by topics so your team can share content they care about on their social media.
  • AI-powered Social Listening: Monitor your brand mentions across major social media networks and websites. You can also get information about influential profiles that address relevant topics.
  • Social Analytics: Oktopost adds UTM parameters to every link you share. This assists you with your analytics by letting you attribute success to specific activities.

Who is this for? B2B companies that want to scale their social media presence and show its impact on business goals.

Free or premium? Oktopost offers a demo, becoming a premium tool after.

7. Loomly

Sample Facebook post on Loomly with the option to select where to post and a pop-up window showing post optimization tips

Image Source: Loomly

Loomly is a social media automation tool that offers content management features for both organic and promoted posts. And, it provides live optimization tips for your content.

Key features:

  • Social Publishing: Schedule auto-generated posts from your RSS feeds to keep your calendar filled. Get step-by-step guidance to create organic and promoted content on Loomly. Then receive notifications (email, Slack, push or Microsoft Teams) every time a team member edits or comments on your content.
  • Ad Campaigns Creation: Create campaigns and boost sponsored posts from Loomly and schedule the date you want them to go live.
  • Analytics: Analyze all your social media posts, even the ones that weren’t posted from Loomly. Get insights with automated UTM codes added to your URLs.

Who is this for? Enterprise companies, agencies and small businesses that want a simple and easy-to-use tool to manage their social media presence.

Free or premium? Loomly offers a free 15-day trial. After that, it becomes a premium tool.

Automate your social media success

Social media offers a lot of opportunities to understand, entertain and communicate with your audience. But often, managing your presence across various platforms can seem like a lot for one person or even a small team.

That’s why it is imperative to use social media automation tools. These tools help with social media automated posting to save time on publishing. They also enhance customer care with timely responses.

Sprout’s automation tools make it easier to manage your presence across leading platforms including X (formerly Twitter) and Facebook. If you want the full experience of managing your social media accounts, customer support and deep insights into your audience, sign up for a free 30-day trial from Sprout Social.

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How to respond to negative reviews online: Examples & 7-step template

How to respond to negative reviews online

If you’ve ever been surprised by a bad review of your business, you’re not alone. 

Whether you run a local business, Etsy shop, YouTube channel, or other type of service that receives online reviews, we all have to face the dreaded bad review at some point.

Naturally, you want to ignore negative feedback, especially if it seems unfair or exceptionally harsh.

However, data shows consumers are 41% more likely to do business with companies that respond to all of their reviews, positive and negative.

I reached out to businesses with first-hand experience responding to bad reviews, and nearly every one of the 50+ people that shared their stories volunteered a common message: Bad reviews present valuable insights and opportunity for growth.

In this guide, you’ll find tips on the most pressing issues surrounding negative reviews, such as:

  • How to write a productive response to nearly any type of bad review.
  • Why it’s so tough not to take negative reviews personally.
  • Why you should never delete or ignore bad reviews.

You’ll also enjoy stories and insights from businesses that have been where you are, and cheer for the CEO who used a surprise tactic to turn an irate reviewer into a customer evangelist.

How to respond to bad reviews

Are bad reviews good for business?

The psychology behind bad reviews
Why are people so harsh, and why does it get to me?

7 Steps to crafting successful responses to negative reviews
Tips, templates, and examples to help your team respond productively

3 Impressive review response stories with examples 
Find out how three businesses turned things around after negative reviews

Are bad reviews good for business?

You wake up to discover that your 5-star status dropped thanks to a harsh negative review. It feels like personal criticism, and your natural reaction is to defend yourself by pointing out their inaccuracies.

Facebook post from the National Park Service with a negative comment

But you can take heart in the fact that bad reviews, when handled professionally, can be very good for business. 

For example, Laviet Joaquin, Head of Marketing at TP-Link, applies emotional intelligence when responding to poor reviews.


Laviet Joaquin

“When dealing with negative feedback, it's not just a business issue. It's a personal issue. 

I've learned to separate my emotions from my actions and to focus on constructive solutions instead of negativity. 

We've often restored their confidence and support by responding quickly and compassionately to their concerns.”

- Laviet Joaquin

The 3 Surprising Upsides of Negative Reviews

Negative reviews can humanize your business, legitimize your positive reviews, and boost your profits -- provided you respond in a productive way.

1 - Responding to all reviews can result in a 41% boost in business. 

via GIPHY

Be warned, though, that ignoring reviews may have the opposite effect. 

  • Nearly half (47%) of consumers won’t take a chance on businesses that don’t respond to reviews.

2 - Negative reviews reveal opportunities for improvement. 

Negative reviews provide you with valuable feedback that can help you identify areas for growth and improvement.

3 - Negative reviews humanize your brand. 

Admitting your mistakes and empathizing with unhappy customers shows there are real people behind your brand who care about their experience.

4 - Negative reviews lend credibility to the review system.

Have you ever felt suspicious about a company or product that has nothing but 5-star reviews? It’s a little hard to believe, especially knowing how many less-than-honorable companies pay for fake reviews. 

Negative reviews can serve as proof that your positive reviews are legitimate.

Jonathan Feniak, General Counsel at LLC Attorney, explains that, in the legal world, bad reviews are often simply part of doing business because “You can’t secure wins every time, which can make some clients very angry -- even when your work went above and beyond.” 


Jonathan Feniak

“The occasional bad review is expected, but it should be balanced with an overwhelmingly positive sentiment from most of your clients or customers. 

At the same time, having perfect reviews looks even more suspicious to many people because it screams ‘reputation management’.

Deleting your negative reviews and other reputation management tactics can have the opposite effect and harm your credibility even more.

- Jonathan Feniak

Many of the businesses you’ll read about below have used negative feedback to increase overall customer satisfaction, improve their products or services, and generate higher long-term profits. 

However, overcoming bad reviews becomes tougher when your star rating dips below a four or five.

How bad is good? What consumers look for in starred ratings

Negative reviews can be good for business -- but too many of them can put a serious dent in your profits. 

Most consumers look for businesses with four- or five-star ratings. The majority (77%) of people will not do business with companies whose ratings are below three stars.

According to the Brightlocal 2024 local consumer survey, here are the lowest ratings consumers will accept when considering a business:

Bar chart showing lowest ratings consumers will accept when considering a business

The psychology behind negative reviews

Bad reviews of your business, product, or service can be disappointing -- and sometimes even emotional. 

For example, small business owner and Reddit user grizzlygrizet was devastated by her first negative review, and internalized the comments as a gauge of her businesses’ quality. 

“I just feel like a failure,” she explained, “as how else would we get such a rating?”

Reddit user grizzlygrizet posting about a negative review they received

It’s normal to feel as if you’re on the other end of a gut punch when a bad review pops up, especially if you haven’t had much experience with negative reviews.

There are legitimate psychological and scientific reasons why unhappy customers often leave harsh reviews -- and why it’s natural for you to sometimes feel hurt by them.

Funny social media post from OBON Sushi Bar Ramen posting a comment a customer left on Yelp

Why are unhappy customers so harsh in their reviews?

Negative emotions hit harder and last longer than positive ones. As a result, they need to be processed more thoroughly. 

So when a customer has a bad experience with a business, writing a harsh review helps them overcome their uncomfortably strong emotional reaction

On the opposite end of the spectrum, customers who’ve had a great experience tend to forget it more quickly. This is why it’s a great practice to encourage and ask for reviews on social media and in your email newsletters.

If negative reviews are good for business, why do they feel so hurtful?

Hurt feelings are a natural human response to negative feedback, which is why it’s easy to feel hurt over a bad review -- even when it’s not personal.

via GIPHY

Psychologically, this emotional human response is 100% normal. Psychologists and researchers say there are a couple of reasons we struggle when receiving negative feedback:

  • By nature, negative feedback tends to cause feelings of shame. This is a natural human response to criticism because the brain often interprets negative feedback as a deviation from society’s standards. 
  • We humans often internalize negative feedback as a statement of our personal identity.
  • Additionally, our brains often react to negative feedback as if it’s a threat that must be staved off.

The desire to react defensively is a normal human response that likely traces back to the beginning of time. 

To overcome this natural reaction and respond productively, frame the feedback in a way that benefits you. Keep in mind that bad reviews can provide you with a type of insight, reflection, and clarity that you may never otherwise receive.


Brooke Webber, Head of Marketing, Ninja Patches

“Bad reviews helped me grow a thicker skin in every aspect of my life. 

Criticisms are hard to face, especially when you aren’t expecting them. I learned to look at customer reviews like a public performance review - the feedback isn’t personal and can help me build a better business. 

Bad reviews are always helpful even when they hurt because each one is an opportunity to learn and grow.” 

Brooke Webber, Head of Marketing, Ninja Patches

7 Steps to crafting successful responses to negative reviews

How you respond to reviews will determine whether you win over new customers or send them running in the opposite direction. 

Below is a 7-step process that will help you craft the perfect response to nearly any negative review.

#1 - Keep the end goal in mind

Maintain a calm and professional manner when writing your reply, even if the review is harsh or seems unfair. 

Avoid any temptation to defend yourself or argue with reviewers.

If you feel attacked or angry, take a pause and remind yourself that bad reviews can ultimately boost your profits. 

#2 - Respond quickly

Show that you take customer feedback seriously by responding quickly to negative reviews.  

Reviewers want to see quick responses to negative feedback

  • 33% of consumers expect a response in 3 days or less
  • 53% of consumers expect a response within one week.

Rex Huxford, Director of Demand Generation at MD Clarity, says that timely responses and resolutions make a strong statement about brand integrity.


headshot of Rex Huxford 

“If we respond swiftly to negative reviews and find an adequate solution, that says far more about our brand’s values and priorities than anything we could write in an ad.

What matters most isn’t what businesses do in the best of times but how they react when things go “wrong” because every customer wants a guarantee that the money they invest in you is well-spent.”

- Rex Huxford 

#3- Thank the reviewer and acknowledge their complaints

Start by thanking the reviewer for their feedback and acknowledging their poor experience.

Here are some examples:

  • [Reviewer's Name], thank you for sharing your feedback. We appreciate you taking the time to bring this to our attention.
  • Hi [Reviewer's Name], thank you for sharing your thoughts with us. We value your feedback and are grateful for the opportunity to improve.
  • Thank you for bringing this to our attention [Reviewer's Name]. Your insights are valuable as we strive to enhance our services.

#4 -  Understand, empathize, and apologize

Next, show that you understand and empathize with their experience and apologize.

For example:

  • We understand how [specific issue] can be frustrating. We're here to help resolve this matter for you.
  • Hi [Reviewer's Name], we're truly sorry to hear about your experience. Your feedback is invaluable to us, and we're dedicated to making things right.
  • We’re sorry you had a bad experience and assure you that we're taking steps to prevent similar issues in the future.

Gauri Manglik, CEO and cofounder of Instrumentl, advises that acknowledging and apologizing shows you appreciate their input. 


Headshot of Gauri Manglik

“One key strategy is to acknowledge the customer's concerns and apologize for their negative experience. 

This shows that you value their feedback and are committed to resolving any issues. Offering a solution or asking for more information can also demonstrate your willingness to address the problem.”

- Gauri Manglik

#5 Offer a resolution, possibly off-platform

To resolve their issue, you might need to take communication off the platform so that you can gather details, investigate, and offer a solution.

Here are some examples of how you can take the conversation off the platform: 

  • [Reviewer's Name], we apologize for your experience and are committed to resolving this issue. Please reach out to [email/phone] so we can address your concerns personally.
  • Hi [Reviewer's Name], we understand your frustration and want to make things right. Please contact [Team Member's Name] at [email/phone] so we can address your concerns promptly.
  • Can you please provide more details with our (title) about your experience so we can address your concerns more effectively? Please reach out to [Team Member's Name] at [email/phone] for further assistance with this matter.

In many cases, writing an apology email is the best way to address a problem. Other times, you may need to demonstrate your sincerity with compensation or proof that their feedback helped make changes to the way you do things.

#6 Close with appreciation and accountability

End your response on a positive note by showing appreciation and taking accountability for the customer’s poor experience.

Here are some examples of how to demonstrate appreciation and accountability:

  • Providing excellent service is a top priority for our team. We appreciate your patience as we investigate this issue.
  • We're committed to providing a 5-star customer experience and appreciate your feedback in helping us achieve that goal.
  • Thank you for your continued support and feedback. We're committed to earning back your trust and confidence.

#7 Recognize the positive reviews, too!

Responding to positive reviews shows consumers that you appreciate their feedback and value their support. 

Take the time to craft unique, personalized responses to all of your reviews -- including the positive ones!

Examples of how businesses successfully respond to bad reviews

Three-quarters of businesses don't respond to negative reviews, but many of the businesses that do respond swear by its results.

Zero Bounce, Capsule, and Thankbox share their experiences with bad reviews below.

Zero Bounce turns customer around with a whole-team effort

When a customer left a 2-star review and accused their company of “bait and switch,” due to an unclear pricing structure, the team at Zero Bounce didn’t take it lightly. 

Instead, a team effort resulted in changes that prompted the reviewer to update to a 5-star rating.

ZeroBounce PR Manager Corina Leslie explains, “We all thought the pricing structure was clear on our platform, but this customer pinpointed that the copy was causing confusion.

Our whole team got to work right away to fix the copy, then I reached out to the customer via email and shared the updates.

As a result, the customer updated her review to 5 stars and “is still a customer today,” according to Leslie.

Positive review left on TrustPilot for company ZeroBounce

Leslie praises the customer’s original review for allowing them to see things from the customer’s perspective.


Corina Leslie, PR Manager, Zerobounce

“Whenever we get negative feedback, we get worried, but we never get mad. 

Instead of getting defensive and trying to poke holes in their complaint, we try to fully understand why they said what they said – and put in the effort to resolve the issue.”  

- Corina Leslie, PR Manager, Zerobounce

Capsule wins over unhappy reviewer with surprise tactic

Shortly after Capsule launched its public beta, a video creator wrote a negative review of the company in his newsletter. 

Capsule’s response took the reviewer off-guard and turned him into a customer evangelist.

His surprise tactic: Agreeing with them!

“Hi! CEO of Capsule here. I read your review and while it wasn’t fun to read, I found myself agreeing with all your points.

It’s a tough call as a startup knowing when to push the “go” button. We chose to push it knowing that the product was far from perfect, but perhaps good enough that we could get some feedback.. Even if that meant some of it would be negative.

Thanks for writing, hope you’ll give us another shot soon!! We’ll be pushing fixes and features like mad ;) “  - response written by Capsule CEO Eric Kinariwala

The reviewer, Video creator Tiger Joseph, was so impressed with CEO Eric Kinariwala’s response that he shared it on LinkedIn under the title “Quick story on humility for any CEO…”

“...Talk about a winning attitude.

If you can take harsh feedback & transform it into positive change, you have a RARE superpower.

I already have high hopes for Capsule's future from this short response.”

Video creator Tiger Joseph left a positive review on CEO Eric Kinariwala's post

Headshot of Natalie Taylor, Head of Marketing, Capsule

“While negative reviews don't ever feel good, they often signal something very valuable: that people care enough about your product to: 

1) have an opinion about it and 

2) take time to let you know where their expectations fell short.”

- Natalie Taylor, Head of Marketing, Capsule

Thankbox CEO uncovers the benefits of consistent professional responses

Valentin Hinov, CEO and founder of Thankbox, says that the true benefit of responding to negative reviews is showing potential customers that you care about their experience.

“During the first year or two of my business,” he explains, “when I got bad reviews, I took them personally and did everything I could to appease the reviewer to get them to update their review.”

But Valentin says that one of his most important lessons was learning not to expect reviewers to update their public feedback, even after you help them.


Headshot of Valentin Hinov, CEO & Founder, Thankbox

“Negative review replies are for the benefit of your future customers, not the reviewer.

While you should be respectful and aim your answer at the reviewer, think about others who will be reading your reply and judging your business on it. 

Your future customers want to see that you've handled the situation correctly and that there's a solution should they also find themselves needing support.”

- Valentin Hinov, CEO & Founder, Thankbox

Example of how to respond to a bad review

Writing productive responses to bad reviews

Regardless of your industry or company size, responding professionally to all your reviews (negative and positive) can improve your product, customer experience, and overall profits.

Here’s a bonus tip to help improve your review ratings:

Nurture relationships with customers in-between purchases by sending out a personalized weekly newsletter. Well-written, non-promotional newsletters can humanize your brand and encourage positive sentiment when people are writing reviews.
To get started with personalized email nurture campaigns, visit AWeber and sign up for a free account today.

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