The complete guide to create your employee advocacy content strategy

In the face of limited resources, changing algorithms and congested feeds, an employee advocacy program is a social team’s greatest asset. Advocacy programs help social marketers extend their brand’s reach beyond their bandwidth—without additional paid spend.

Case in point, Sprout Social earned more than 28 million impressions from our Employee Advocacy platform last year.

From increasing brand awareness to building an employer brand that attracts top talent, employee advocacy helps brands achieve business goals.

However, many advocacy initiatives are informal side projects. Looking forward, building a sophisticated program requires strategic content planning and cross-functional collaboration.

In this article, we offer prescriptive recommendations for how you can curate a pipeline of content and ensure the long-term success of your advocacy efforts in 2024—and beyond.

Create goals and determine how to measure success

To create a robust content strategy for an employee advocacy platform, you need to first set clear goals for your employee advocacy program and choose the metrics you’ll use to measure success. Here’s a breakdown of how to do this.

Define clear, measurable goals

Understand what you aim to achieve with your employee advocacy program, and then lock it down. For example, is your goal to increase brand awareness and reach? Or do you want to improve employee morale and brand connection by involving employees in advocacy? Your goals could also be tactical, such as generating new leads through employee networks or positioning your company as thought leaders in your industry. Another great goal could also include the use of advocacy to attract star talent by showcasing your company culture.

Now to the brass tacks. Ensure these goals are quantifiable. For example, increasing brand awareness by having 50% of employees share at least one piece of content a week. Or aiming for a 20% increase in website traffic from employee-shared content within six months.

Make sure you can achieve your goals with your current resources and capabilities. Also ensure they’re relevant, by aligning them with broader business objectives, like increasing overall brand visibility or boosting lead generation.

Finally, establish a time-bound framework, like targeting a certain engagement rate within three months, to keep the goals on track and ensure timely progress.

Identify key performance indicators (KPIs)

Once you’ve set your goals, identify the KPIs you’ll use to measure success. These could include social media metrics such as reach, impressions, shares and engagement rates. Or, lead conversion rates to see how many leads are generated from employee shares. KPIs, like traffic sources, to track web traffic from social posts shared by employees, employee participation rate and referral rates are important as well.

Adopt tracking and measuring tools

Use social media monitoring tools to track and measure your program. For instance, tools like Sprout help manage, track and analyze the performance of your EA efforts. These metrics show the ROI of your employee advocacy program, and you can easily share core metrics with your leadership team to attract executive support.

You can also set up custom UTM parameters to track the specific impact of employee-shared content on web traffic and conversions. Plus, regularly collect feedback from employees to understand their experience and identify areas for improvement.

Review and adjust tactics regularly

It’s important to conduct regular, monthly or quarterly reviews of your KPIs. This will help you assess and ensure the ongoing success of your employee advocacy program. This also includes feedback from employees to keep them motivated and engaged because, after all, their collaboration is crucial. You should also aim to recognize and reward employees who actively participate and get great results. This will help foster a culture of involvement and appreciation.

The pillars of a content strategy for employee advocacy platform

According to Sprout’s research, brands report not having enough content as one of their greatest employee advocacy challenges. As one marketer said, “You need a lot of content to support a program. If your company’s not in a good place with content, then you’re going to struggle.”

The key is to curate the right content, not just a lot of content, that aligns with your brand’s goals and values. To fuel your employee advocacy program and build your content repository, make sure your content checks all the essential boxes.

Educational resources

Your advocacy content should be rooted in providing value to your audience. Share educational resources that’ll inform, engage and spark conversation. Focus on relevant topics that’ll help your community approach common industry challenges.

Share-worthy educational resources include in-house and third-party:

• Blog posts
• Videos
• Social media posts
• Data reports
• Templates and tools
• Case studies

Behind-the-scenes/company culture content

Employee experiences are the most compelling examples of your company’s culture. Share content that gives people an inside look at working at your company. Include blog posts or videos from the point of view of your employees. Ask your team members to take people behind-the-scenes of industry events, development trainings or volunteer opportunities.

This content will humanize your brand, resonate with your audience and give your team members a chance to cheer on their colleagues.

Executive thought leadership (owned and earned)

Strong executive communication plans are a must for managing brand identity, boosting employee morale and recruiting talent. Incorporate executive thought leadership into your advocacy strategy. Share blog articles, videos, social posts and other content created by your C-suite or leadership team.

Take your strategy to the next level by keeping track of the publications quoting and interviewing your execs. Prioritize curating earned media placements to build your brand’s thought leadership credibility.

Recruitment content

A compelling employer brand helps you convince talent that your organization is the best place for them to build their careers. Many of today’s candidates wish they knew more about what it’s really like to work at a company before joining.

That’s why employee testimonials are a powerful recruitment tool. By incorporating employee advocacy into your recruitment strategy, you can amplify your open job posts while inviting your team members to infuse their personal experiences into their social messages. Afterall, your employees’ perspectives matter three times more to prospective candidates than your CEO’s.

Candidates are also interested in industry awards and recognitions. Share award press releases, graphics and videos in your employee advocacy platform to spread the word. At Sprout, this content is our most widely-shared by employees.

Philanthropic announcements

Prospective candidates, current team members, customers and industry partners want to know that you follow-through on your corporate social responsibility commitments. While taking a stand through tactics like social activism is important, you must share what actions you’re taking to back up your words.

In your advocacy platform, share announcements related to scholarships you fund, off-site volunteer days or donations that support your philanthropic initiatives.

Product news/industry partnerships

One of the best ways to keep your team and your customers up to date on industry news and product changes is by tapping into your employee advocacy channel. Share press releases, blog posts and videos announcing product enhancements, new releases, seasonal launches and trend reports.

When announcing new partnerships with other industry leaders and brands, lean into employee advocacy to generate major buzz. For example, when Sprout announced our Salesforce partnership, 95% of our 740,000 social impressions related to the launch were a result of employees sharing content from the advocacy platform.

Evergreen content

Curating generic and evergreen posts for employee advocacy ensures your content remains relevant, engaging‌ and useful over time, regardless of current events or trends. Employees can share these posts throughout the year, offering ongoing value without needing frequent updates. Think: work anniversaries or personal milestones. It could also mean “Thank You” posts highlighting an employee’s journey and contributions to the company.

5 ways to ensure you never run out of content for your employee advocacy program

Gathering all the content you need for a successful advocacy program can seem overwhelming. You don’t have to do it alone. Here are a few tips on recruiting other departments to curate so you always have enough content on-hand.

1. Collaborate more closely across your marketing team

Work closely with your content, communications, product and customer marketing teams to stay in the loop on upcoming articles, important news and company updates. Have regular meetings and work in shared calendars to promote visibility.

Your content team can also help you curate. As the writers and editors behind blogs, videos, case studies and more, they can efficiently draft prepackaged social copy to accompany each curated post. Not only will their curation productivity fuel your advocacy strategy, it’ll help them meet their traffic goals.

2. Build relationships outside of marketing

Partnering with other teams in marketing is a great start, but to achieve an employee advocacy strategy that appeals to your entire organization, you need to go beyond marketing. Form cross-functional relationships across your business.

Ask yourself who can be your points of contact in HR, sales, engineering, R&D and operations. Work with them to surface content relevant to their team’s goals and find out what resonates with their external audience. Each team might have completely different content they want to share.

3. Source ideas across your organization

Your team members have a pulse on trending content. Use them as sources for interesting third-party articles, reports and analyses from your industry.

Sprout’s Employee Advocacy solution offers all users the option to curate content. By clicking the “Add Story” button in the upper right corner, you can suggest a content piece be added to your company’s current stories feed.

4. Find out what your employees want to share

Design an employee advocacy program your team members actually want to participate in by measuring your performance results at every stage of your program. Determine which stories are being shared the most, which topics resonate and where there are gaps in your content strategy.

Don’t be afraid to ask your employees for feedback. Consider asking:

• How would you rate our employee advocacy program?
• Has our employee advocacy program helped you expand your personal brand on social?
• What do you need help with to maximize your use of our advocacy solution?

Try our free checklist, where we’ve boiled it down to 6 easy steps for launching an employee advocacy program.

5. Engage your executives

Engage your executive team to attract more attention to your content and boost engagement. Executives sharing their insights, successes and personal stories can humanize leadership, making the brand more relatable and authentic. And this can inspire confidence and pride among employees, for a culture of transparency and trust. Plus, when executives actively participate, it shows how important the initiative is and encourages employees to join.

However, managing executives and keeping them engaged in curating stories requires a proactive approach. Encourage them to share personal experiences, insights‌ and successes that align with the company’s mission. It’s also important to regularly communicate how valuable their participation is and how their involvement can inspire the broader team and strengthen the company’s brand.

Tools like Sprout can simplify this process by enabling your exec team to easily share content as well as see the impact of their posts. This also ensures they stay actively involved without interruptions to their busy schedules.

Ensure a steady stream of employee advocacy content

Employee advocacy is no longer just “nice to have.” Today’s social teams are up against constant algorithmic shifts and resource deficits that make organic social growth challenging. A sophisticated employee advocacy program is critical to gaining impressions, increasing awareness, securing leads and finding top talent.

To make the most of your advocacy program, collaborate with other departments to help you source and curate content. When you consistently supply your team with new content, the results on your business goals will speak for themselves.

Want to determine the impact of employee advocacy on your company’s bottom line? Try Sprout’s employee advocacy ROI calculator tool.

The post The complete guide to create your employee advocacy content strategy appeared first on Sprout Social.

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